Random email went out to a non-winner saying they win

  • I had someone reach out to me yesterday saying they received an email from me announcing they were the winner of a giveaway that closed back in April. It went out just 30 minutes before she emailed me.

    I’m a little concerned that it may have gone out to someone else, but I have no idea what happened to begin with because there’s no way to see *which* emails the plugin has sent.

    Any ideas? I had to let her know she wasn’t the winner and that was sad. ??

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Igor Benic

    (@ibenic)

    Hi @sofrlowi,

    that should not happen at all, especially if that person did not win.

    The emails to winners are sent when you decide so as for the plugin itself, they won’t send anything like that in the future.

    The emails to winners can be seen on the giveaway edit page where you can see who are the winners. This plugin relies on the WordPress wp_mail function. If you’re using an emailing service such as Mailgun or similar, this could be something to do with that.

    How was the giveaway setup? Does it have the “Winners notified” status (it won’t send emails otherwise)? Are you using a plugin for sending emails on your site?
    Are you using the premium version so maybe the “Non-winner” email could be possibly sent to them? Were the winners of that giveaway previously notified?

    The only thing that can set up the giveaway to send such emails automatically, is the premium “automatic” feature, but that email would be sent only if they were selected as winners. I am interested in finding out what went wrong here.

    Thread Starter nicole.php

    (@sofrlowi)

    Hey @ibenic, I know this post is 4 months old at this point, but I was striving for inbox zero and came across it again. ??

    I’ll dig in this week and make a Loom screenshare. Thankfully, nobody else emailed me. I was really concerned there for a moment.

Viewing 2 replies - 1 through 2 (of 2 total)
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