Random Disconnects

  • Resolved budzburn

    (@budzburn)


    3 years, 6 months ago

    I noticed my Square disconnected and checked the logs and saw this. Is there anything I can do to stop this from happening? 

    05-14-2021 @ 13:22:27 - Access Token Expired, attempting a refresh.
05-14-2021 @ 13:22:27 - Refreshing connection...
05-14-2021 @ 13:22:27 - Connection successfully refreshed.
05-14-2021 @ 13:22:27 - Disconnected due to invalid authorization. Please try connecting again.
05-14-2021 @ 19:16:44 - Access token successfully received.
05-14-2021 @ 19:16:44 - Refresh token successfully received.
05-14-2021 @ 19:16:45 - Request
Request
method:
uri: listCustomersWithHttpInfo
user-agent: WooCommerce-Square/2.3.4 (WooCommerce/5.0.0; WordPress/5.7.2)

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • The first thing I’d suggest would be to update Square to the most recent version. WooCommerce also.

    If the problem persists after updating, the only other reason I can think of that would cause the access token to expire is if scheduled actions on your site are not working as expected. This may be the result of WP_CRON not working properly. The site health tool would alert you to any of those kinds of problems. Tools > Site Health

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter budzburn

    (@budzburn)

    Thanks for trying to help @wbrubaker. Is there anyway I can check logs to see if any scheduled jobs might’ve been running?

    @nicolamustone that’s pretty disenguous since it clearly isn’t resolved,I just wasn’t able to respond within 7 days.

    But square is giving me another issue so I will start another 2 tickets.

    Hi there @budzburn ????

    Thanks for trying to help @wbrubaker. Is there anyway I can check logs to see if any scheduled jobs might’ve been running?

    You can install WP Control to review what’s happening in the WP-Cron system. Could you check if there was any warning under Tools > Site Health as my colleague had suggested?

    PS. I have set this thread as unresolved for now

    Cheers!

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    @budzburn have you had the chance to look at this thread and the scheduled jobs like Dani suggested above?

    Nico

    (@nicolamustone)

    Automattic Happiness Engineer

    Since you did not get back to us in 2 weeks, I’m going to mark the thread as solved.

    Please, feel free to open a new thread if you need further help on this topic.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
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