Random 404 during checkout process
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HEy Guys,
I’ve been chasing a random 404 error that takes place during the checkout process on our church registration site. We use WooCommerce and FooEvents to sell $0 tickets to a church service, so as to comply with COVID-19 requirements of contact tracing should it be discovered that there was an infectious person at a service.
We’ve been seeing this problem almost weekly for months now, and have only had 1 week where the issue did not present itself. It’s made more complex by virtue of the fact that I personally have not seen the issue when making a booking, and only get told about the site being broken hours after the fact.
This changed this week however when I was able to see the site in a broken state, and dig a little to find out more.
What happens is that we have WooCommerce and FooEvents selling “tickets” for $0. The issue occurs during the checkout process at the point where normally you’d get a credit card transaction dialog I believe (have not used WooCommerce before but it makes sense). I’ve noticed that the order will be at a processing stage in WooCommerce at this point when it breaks. It shows the URL for the transaction and then gives a 404. If I then login to the wp-admin site in another tab, and go to save permalinks, and then go back to the original tab and refresh, it refreshes and the order then moves to Completed status, and the person receives their email of order completion etc. The site then continues to work without issues, until at some point it breaks again. I’m very keen to understand how we can resolve this issue.
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Hi there ??
This kind of problem is usually caused by a conflict with your theme or with another plugin.
?
The best way to determine this is to:- Temporarily switch your theme to Storefront
- Disable all plugins except for WooCommerce
- Repeat the action that is causing the problem
If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.
Before you start
- First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like?Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
- Second, I would suggest installing a plugin called?Health Check & Troubleshooting. This is a plugin developed by the WordPress community and it allows you to disable plugins without affecting your current site visitors.
I hope that helps ??
Thanks for your response.
The problem is very intermittent, and I believe that we are seeing issues with the checkout process specifically for WooCommerce. Most of the orders will process just fine, however randomly, it will fail. I believe I’ve been able to correlate the failure with this error below occuring – ie this error occurs when it fails and then ALL shopping cards will continue to fail with this error until such time as we refresh and save permalinks.
[13-Mar-2021 22:27:36 UTC] PHP Deprecated: WC_Cart::get_checkout_url is deprecated since version 2.5! Use wc_get_checkout_url instead. in /home/vivi8091/register.vineyardchurch.com.au/wp-includes/functions.php on line 4859
Any clues as to where to start with this please?
Now I see! Let’s first check your WooCommerce logs. So please, provide us the following:
- System Status: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
- Error log: share a copy of the fatal error log found under WooCommerce > System Status > Logs (if available)
Thank you!
Thank you again for your response.
Here’s the system Status report as requested.
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This week (so far) we have not had an error so he might have found the funky deprecated URL that is causing us pain.
Hi Wayne ?? !
Thank you for sharing those logs with us. Glad to know that the error hasn’t shown up this week.
Upon checking your site log, I can see that you are using the WooCommerce Checkout Field Editor plugin, and that let me know that you have a valid subscription with us. ??
That being said, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Cheers!
Since it’s been a while since we last heard back from you, I’m going to mark this thread resolved.
Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.
Cheers! ??
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