• Resolved dkitzerow

    (@dkitzerow)


    In my Cart, I do not have radio buttons to the left of the shipping options for the customer to choose. I noticed this today when I experimented with adding a Local Pickup option to my shipping profiles. When going to the cart, I could see both options — “Local Pickup” and “USPS Shipping” — but there was no means by which a customer could choose one of the options — no radio buttons. (I have since backed out the Local Pickup option, so you will not see it. But there should still be a button next to the USPS Priority Shipping notation.)

    I contacted SiteGround first, and they investigated and found the problem. Here is a link to the screen shot of what that Tech said the problem is:

    https://beautifuleggsbydiane.com/wp-content/uploads/2024/09/Reply-from-SiteGround.jpg

    Can you help me, please? Thanks.

    ——

    System Status Report

    ### WordPress Environment ###

    WordPress address (URL): [Redacted]
    Site address (URL): [Redacted]
    WC Version: 9.3.3
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ? 3.8.1
    Log Directory Writable: ?
    WP Version: 6.6.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: ?

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 8.2.24
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 8.2.1
    OpenSSL/3.1.4

    SUHOSIN Installed: –
    MySQL Version: 8.0.36-28
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    [REDACTED]

    ### Post Type Counts ###

    attachment: 465
    customize_changeset: 1
    custom_css: 1
    elementor_library: 7
    hurrytimer_countdown: 1
    jb_store_css: 9
    modula-gallery: 1
    nav_menu_item: 37
    oembed_cache: 28
    page: 15
    post: 3
    product: 36
    product_variation: 10
    revision: 564
    shop_coupon: 6
    shop_order: 8
    wcpcsu-custom-post: 1
    wpforms: 1

    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (41) ###

    Classic Editor: by WordPress Contributors – 1.6.4
    Classic Widgets: by WordPress Contributors – 0.3
    Cloudflare: by Cloudflare
    Inc. – 4.12.8

    Code Snippets: by Code Snippets Pro – 3.6.5.1
    CookieYes | GDPR Cookie Consent: by CookieYes – 3.2.6
    Elementor Pro: by Elementor.com – 3.24.2
    Elementor: by Elementor.com – 3.24.4
    Essential Addons for Elementor - Pro: by WPDeveloper – 5.8.9
    Essential Addons for Elementor: by WPDeveloper – 6.0.5
    Facebook for WooCommerce: by Facebook – 3.2.9
    Google for WooCommerce: by WooCommerce – 2.8.5
    Jetpack Boost: by Automattic - Jetpack Site Speed team – 3.5.1
    Jetpack: by Automattic – 13.8.1
    Mailchimp for WooCommerce: by Mailchimp – 4.4
    Pinterest for WooCommerce: by WooCommerce – 1.4.10
    Speed Optimizer: by SiteGround – 7.6.6
    Security Optimizer: by SiteGround – 1.5.5
    Tawk.to Live Chat: by Tawkto – 0.8.6
    TrustedSite: by TrustedSite – 1.2.0
    UpdraftPlus - Backup/Restore: by TeamUpdraft
    DavidAnderson – 2.24.6.0

    WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.10.0
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.3.0
    Woo Discount Rules PRO 2.0: by Flycart – 2.6.1
    Discount Rules Core: by Flycart – 2.6.6
    Product Carousel Slider & Grid Ultimate for WooCommerce: by wpWax – 1.9.10
    Product Filter by WBW: by WBW – 2.7.0
    Product Gallery Slider for WooCommerce: by Codeixer – 2.3.10
    WooCommerce Google Analytics Pro: by SkyVerge – 2.2.0
    WP Menu Cart: by WP Overnight – 2.14.6
    WooCommerce PayPal Payments: by WooCommerce – 2.9.1
    WooCommerce USPS Shipping: by WooCommerce – 5.0.0
    WooCommerce: by Automattic – 9.3.3
    WBW Product Filter PRO: by WBW – 2.6.2
    Wordfence Security: by Wordfence – 7.11.7
    Yoast SEO Premium: by Team Yoast – 22.8
    Yoast SEO: by Team Yoast – 23.5
    WP Mail SMTP Pro: by WP Mail SMTP – 4.1.1
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.6.0

    WPForms Geolocation: by WPForms – 2.9.0
    WPForms: by WPForms – 1.9.0.4
    Yoast SEO: WooCommerce: by Team Yoast – 15.8

    ### Inactive Plugins (0) ###


    ### Dropin Plugins () ###

    object-cache.php: Memcached

    ### Settings ###

    Legacy API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: –

    ### Logging ###

    Enabled: ?
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 494 KB

    ### WC Pages ###

    Shop base: #19 - /shop/
    Cart: #20 - /cart/ - Contains the [woocommerce_cart] shortcode
    Checkout: #21 - /checkout/ - Contains the [woocommerce_checkout] shortcode
    My account: #22 - /my-account/
    Terms and conditions: #335 - /terms-and-conditions/

    ### Theme ###

    Name: Handmade Titan
    Version: 2.3.18
    Author URL: https://ultimatearchitect.com
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?

    ### Templates ###

    Overrides: /home/customer/www/beautifuleggsbydiane.com/public_html/wp-content/plugins/woo-product-gallery-slider/includes/product-image.php

    ### WooCommerce PayPal Payments ###

    Onboarded: ?
    Shop country code: US
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: –
    PayPal Vault enabled: –
    ACDC Vault enabled: –
    Logging enabled: ?
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Subscriptions Mode: Disabled
    PayPal Shipping Callback: –
    Apple Pay: –
    Google Pay: –
    Fastlane: –

    ### Admin ###

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
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    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: experimental-blocks
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings

    Daily Cron: ? Next scheduled: 2024-09-28 21:39:04 -05:00
    Options: ?
    Notes: 121
    Onboarding: completed

    ### Action Scheduler ###

    Complete: 1,370
    Oldest: 2024-08-27 20:35:44 -0500
    Newest: 2024-09-27 18:08:48 -0500

    Failed: 287
    Oldest: 2022-11-02 22:35:08 -0500
    Newest: 2024-09-09 12:37:43 -0500

    Pending: 24
    Oldest: 2024-09-27 18:18:48 -0500
    Newest: 2024-10-02 05:00:34 -0500


    ### Status report information ###

    Generated at: 2024-09-27 18:09:57 -05:00

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @dkitzerow

    A Sitegrounds’s support mentioned, the issue is related to the Elementor. The best way to determine this is to:

    • Temporarily switch your theme to Storefront or Twenty Twenty-Four
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    I hope that helps! Let me know once you have done a conflict test!

Viewing 1 replies (of 1 total)
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