• Resolved davidmcc3

    (@davidmcc3)


    I have been a paid subscriber in the past, but I let it lapse earlier this year.

    I have found my Rackspace account increasing month on month, when most of the activity should be fairly constant (UpdraftPlus set to keep limited numbers of backups). I have checked all the settings, and UpdraftPlus is still sending backups to RackSpace.

    Investgation shows, however, that there are thousands of files in RackSpace which should have been deleted.

    I’ve taken one test site to check this. It had backup sets with dates in 2019, 2018, and 2017. Rackspace has files into 2016.

    I cleared down all backup sets for 2017 (yesterday), Checked RackSpace, and there are still thousands of files for 2017.

    Is there a problem with the RackSpace code in UpdraftPlus?

    Is there something RackSpace have changed which prevents the files being deleted by UpdraftPlus?

    Would appreciate some help.

    My checks suggest I can cut the RackSpace fees by about 65% … then I can afford the UpdraftPlus licence (if it’s working properly).

    Many thanks, David

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    To help us find out the cause of the issue, please could you send us a copy of the latest backup log?

    This can be found in the UpdraftPlus Existing Backups tab.
    Please use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter davidmcc3

    (@davidmcc3)

    Hi Bryle

    Thanks for the reply. This is the link to today’s log:
    https://pastebin.com/h0WiVNcu

    Unlisted, expires one week.

    Regards, David

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    It appears that you are using the old version of UpdraftPlus. Can you please update to latest version?

    Regards,
    Bryle

Viewing 3 replies - 1 through 3 (of 3 total)
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