Quiz submit button absent

Hi @romantic20 ,

Thank you for sharing the details of the issue you’re experiencing.

To assist you better, please let us know when you first noticed the problem? It would also be very helpful if you could provide a screenshot of the issue so we can understand it more clearly. Additionally, please confirm whether the plugin has been updated to version 9.1.3 or if any changes were made to the specific quiz.

Your input is crucial in helping us address this promptly, and we truly value your cooperation.

We are looking forward to your response!

Warm regards,
Sadiya

Here is the screenshot please. We have noticed the problem few days ago, but it may appeared earlier, we haven’t checked this page for a while. The plugin has been updated to version 9.1.3 last week, and no specific changes were made to this quiz.

Are there any updates on this issue please?

Hi @romantic20 ,

Thank you for your update, and I appreciate the information you’ve shared.

To further investigate the issue, We recommend checking for any conflicts between your plugins or themes, as these can sometimes cause errors. If you have recently installed or updated any plugins or themes, please let us know. You can also refer to our guide on identifying theme and plugin conflicts with QSM: https://quizandsurveymaster.com/how-to-identify-theme-plugin-conflict-with-qsm/

If you encounter any challenges while checking for conflicts, please feel free to reach out. We will do our best to get this resolved as soon as possible.

Thank you again for your cooperation, and I look forward to hearing from you.

Best regards,
Sadiya

Hi Sadiya, no, no recent installs or updates. And no theme/plugin conflict were identified. May you please take a look as this is live website and we are using visitors because of it?!

Hello @romantic20 ,

I appreciate you clarifying that! Could you please share the URL of your website? I’ll be sure to pass it along to our development team.

Kind regards,
Sadiya

Yes, of course, here: https://mathema.me/test-nmt-z-matematyky-tema-1/

Hi @romantic20 ,

I hope you’re doing well. I apologize for the delay in getting back to you, and I want to thank you for sharing the quiz URL with us. This was instrumental in identifying the issue.

I’m pleased to inform you that we have received an update from our development team confirming that the issue is caused by a cache plugin, which may be impacting functionality. To address this, I recommend temporarily disabling the cache plugin and testing the functionality again.

Please let me know if everything works as expected, and don’t hesitate to reach out with any additional questions.

Thank you for your cooperation and patience.

Best regards,
Dhanush

Hi @romantic20 ,

I hope this message finds you well.

As we have not received a response from you, we will proceed with marking this ticket as resolved. If you have any further questions or require additional assistance, please don’t hesitate to reach out. We will be happy to assist you.

Thank you for your time and attention.

Best regards,
Dhanush

Well, it took some time to check the solution you proposed, as on WordPress.com hosting there is no option to turn off caching on the separate page only. But we have tested and I may say that turning cache off is not working. The problem remains.

Hi @romantic20 ,

I hope this message finds you well. Thank you for reaching out and providing the details regarding the issue you are experiencing. I truly appreciate your efforts in trying the suggested steps to resolve it.

Based on the information you’ve shared, it appears that the caching plugin you’re using is minifying the JavaScript, which may be causing the issue. To address this, please try the following:

1. Deactivate the caching plugin temporarily and test the quiz functionality.
2. If the quiz works correctly after deactivating the plugin, consider excluding QSM-related scripts from being minified by your caching plugin.

Please let me know if you need any additional assistance regarding the QSM plugin or have further questions. I’m here to help.

Thank you for your time and cooperation.

Best regards,
Dhanush