Quiz doesn’t load

P:S.: I’ve tried to change theme and disable all plugins in my website but Quiz maker doesn’t work.

Hi @xmas83 ,

Thank you for the topic and sorry for the caused inconvenience.
Do you have any plugin which has Lazy Loading functionality for images?
If so, probably it brokes the Quiz view (JS), please deactivate it, clear cache and try again.

Also, please inform us which version of our plugin and which version of WordPress are you using.

It is important for us to solve your problem and help you enjoy our product.

Hello,
thank you for reply!

I’ve tried to:
– disable ALL plugins;
– change theme;
– disable ads;
– clear cache;
but problem continues.

My WordPress version: 5.3.2
Quiz maker version: 4.6.9

P.S: I’ve also written about the problem in the forum of my hosting (Altervista). They told me that they find a javascript syntax error in line 559:
‘<span><img loading=’lazy’ src=’
instead of
‘<span><img loading=\’lazy\’ src=’

P.P.S.: I’ve tried many other plugins like “Quiz maker” and all work good! But I like your plugin, so I hope to solve this problem.

Bye!

• This reply was modified 5 years, 1 month ago by xmas83.
• This reply was modified 5 years, 1 month ago by xmas83.

Thank you for your reply.

Yes, you are right.
We found that issue too, but the weird thing is that our plugin does not have loading=’lazy’ attribute in it.
That part is added from another plugin.

Please let us know, do you have any optimize plugin installed which has Lazy Loading functionality in it?
If so, please deactivate and try again with CTRL+F5.

Also, you can contact our support team via this form.
Thanks

Thank you for your reply.
As I wrote in previous message, I already deactivated ALL plugins and clear cache, but problem persists.
I don’t know what to do…

Thank you for your reply.

But do you have such kind of plugin?
If so, please let us know the name of the plugin, that our developers can test it and find a solution.

We have just tested our plugin and there isn’t any issue like this.
That’s why we need some more information for understanding the cause of the issue and solve it.
Thank you for cooperation.

Thank you for your reply.
Sincerely, I don’t know what “Lazy Loading functionality” is, so I can’t answer your question.
However I list all plugins in my website:
– Activity Log
– Coming Soon Page, Under Construction & Maintenance Mode by SeedProd
– Disable Comments
– Dynamic Widgets
– Media Library Folders for WordPress
– Media Library Folders for WordPress Reset
– Optimize Database after Deleting Revisions
– Post Type Switcher
– Quick Featured Images
– Redirection
– Republish Old Posts Pro
– RS FeedBurner
– Sucuri Security – Auditing, Malware Scanner and Hardening
– Table of Contents Plus
– TinyMCE Advanced
– Top 10
– Ultimate Social Media PLUS
– WordPress Database Backup
– Yet Another Related Posts Plugin
– Yoast SEO

I hope this can help you!
Bye!

Thank you very much for the information.

We will do our best to find the cause of the issue.

I will let you know as soon as there is any update.

Thank you very much!
I’ve read something about “Lazy Loading functionality” and I can say that I don’t use plugin to do it.
At the same time, I don’t have competence to ensure that any of plugin installed insert that attribute.
I hope the issue will solve.

Best regards,
Natale

Hello @xmas83 ,

Thank you for your patience.
We have tried to install all the plugins from the list, but unfortunately, we couldn’t find any issue with our plugin.
However, we have changed some code parts connected with the issue you mentioned.

Could you please update the plugin to version 4.7.0 and try again?

Please let us know about the results.
Thanks

Thank you very much!
You’re great! After update, plugin works!
Now I can try it and if it is like I think, I’ll buy PRO version!
Thank you for your support, it’s very important!

Best regards,
Natale

• This reply was modified 5 years, 1 month ago by xmas83.

Thanks for kind words, it is our job to make our customers happy with our plugin.

Feel free to contact us if you have any other questions.