Quiz already started error and not loading properly

  • Hello,

    I am experiencing a persistent issue with the LearnPress quizzes on my website. Here are the details of the problem and the steps I have already taken to try to resolve it:

    Issue encountered:

    When a user tries to start a quiz, a message appears stating that “the quiz has already started.” However, it is not possible to access the questions.

    This issue occurs for all quizzes, not just one in particular.

    Steps already taken to resolve the issue:

    1. Checked JavaScript cache:

    I disabled the JavaScript caching options in LiteSpeed Cache (Minify JS, Combine JS, JS Deferred).

    These settings were already disabled previously due to a similar issue with a payment form via SureCart.

    Despite this, the problem persists.

    1. Tested with a cache bypass parameter:

    I added a parameter to the URL (e.g., ?v=123) as recommended.

    This did not resolve the issue.

    1. Cleared server cache:

    I cleared the server cache via my hosting control panel.

    Additional information:

    The issue persists after following all the steps recommended by your support team.

    Could you please analyze this situation in detail and assist me in resolving this problem?

    I am available to provide any additional information or access if necessary.

    Thank you in advance for your help!

    Best regards,
    Guillaume

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support brianvu-tp

    (@briantp)

    Hi Guillaume,

    Thank you for providing the detailed information about the issue you’re facing!

    As mentioned earlier, due to the limitations of this forum, we recommend reaching out to us through our dedicated support forum. This allows us to investigate the issue in-depth and provide a precise resolution.

    You can refer to the related ticket you created here. Our development team will analyze the issue further and provide a detailed response as soon as possible.

    We appreciate your patience and understanding.

    Best regards,
    Brianvu-tp

    @guillaume21 I had similar issues, if not exactly the same. It is clearly issue with web page cache.

    To me it looked like the problem exists only when I use the LP as an Administrator. If regular user (Subscriber) takes a quiz, they will see the actual quiz and take it.

    Plugin Support brianvu-tp

    (@briantp)

    Hi boyanov,

    Thank you for sharing your experience and insights.

    To better assist you, could you please let us know if you are using any caching plugins on your website? If so, kindly share the name of the caching plugin(s) you’re using.

    With this information, we can provide you with more precise guidance to address the issue.

    Looking forward to your response!

    Best regards,
    Brianvu-tp

    I am experiencing the same problem on a site. Has the problem been resolved or how did you solve it? I wrote to the plugin developer and I am currently waiting for a response…

    • This reply was modified 2 months, 1 week ago by metagaskar.
    Thread Starter guillaume21

    (@guillaume21)

    For me, even when testing as a regular user and not as an administrator, the issue was still there.

    Plugin Support brianvu-tp

    (@briantp)

    Hi everyone,

    Thank you all for sharing your experiences and feedback!

    To investigate this issue further, could you kindly confirm if you are using any caching plugins on your website? If so, please share the name of the caching plugin(s) you are currently using.

    Understanding your caching setup will help us provide more accurate guidance to address this problem effectively.

    Looking forward to your responses!

    Best regards,
    Brianvu-tp

    metagaskar

    (@metagaskar)

    Hello @briantp , We opened a support ticket on Thimpress but the response is very late. That’s why I wanted to write here. There is no cache plugin on my site, we cleared the cache section in Thimpress and tried to redefine the course to the student but the problem still persists. Please provide a solution. Also, was your problem solved? If so, what did you do? @guillaume21 @boyanov

    • This reply was modified 2 months ago by metagaskar.
    Plugin Support brianvu-tp

    (@briantp)

    Hi metagaskar,

    We sincerely apologize for the delay in responding to your query and for any inconvenience this may have caused.

    Due to the limitations of this forum, we are unable to provide in-depth support for your issue here. To better assist you, we recommend reaching out to our Customization Services team. Please follow these steps:

    1. Search for “custom thimpress” on the web.
    2. Submit a detailed request with the subject “metagaskar – Quiz already started error and not loading properly.”
    3. Provide all relevant details about the issue, including any steps you’ve already tried and your current setup.

    Once your request is submitted, our team will conduct a thorough investigation and provide you with an accurate solution as soon as possible.

    We greatly appreciate your patience and understanding. If you have further questions in the meantime, feel free to let us know!

    Best regards,
    Brianvu-tp

Viewing 8 replies - 1 through 8 (of 8 total)
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