Quick View problem when updating to 2.9.6

Small addition. it is not nice to enable extra features by default with an update. This can wreck customer websites. You can point this out to users after an update, but the choice to enable it must be up to the user.

Theme used: Astra 4.8.0

Hi @wpsupacc

I have the same problem too, very frustrating.

Theme: Hello 3.1.1

Thank you for your confirmation. Yes, there is something to learn here for the developer. Don’t enable new implementations by default and if you want to disable it, it has to work and it doesn’t right now. Users with a site on auto update have a problem. The developer remains silent. I hope for a response soon.

Hi @wpsupacc & @paulleonardmecom,

Thank you very much for reaching out to us ??

We are sorry for the delay in getting back to you. It was our weekly holiday over here.

To clarify, are you referring to the “Quick View Image” option found under the “Elements” tab?

If so, this option is connected to the “Quick View” module located in the “Modules” tab.

Why do we keep the module enabled by default?

ShopLentor offers a couple of widgets that showcase products, with an option to view details within a quick view modal. If the module remains “Disabled” by default, the “Quick View” feature won’t function in those widgets.

Regarding the issue you mentioned above, we sincerely apologize to hear about the difficulty you have experienced.

However, we can assure you that the “Quick View” module being enabled by default has nothing to do with the issue you mentioned.

Rest assured, our development team will thoroughly investigate the plugin to identify the root cause and resolve the issue as quickly as possible.

During this interim period, we would highly appreciate your patience and cooperation.

Wishing you both a fantastic week ahead!

Best regards,
Tarek Aziz
On behalf of the ShopLentor Team

Thank you for the response and explanation. However, the problem remains. With the Astra theme 4.8.0 and when you upgrade to the new version 2.9.6 of ShopLentor, quickview is always visible on product archive (shop) pages in mobile view, despite all settings that can be made. please resolve. Kind regards.

Hi @wpsupacc,

It was my pleasure ??

Don’t worry; our development team is working on it.

Rest assured, we’ll promptly address the issue and release an update of the plugin.

Hence, we kindly ask for your patience and cooperation during this time.

Best regards,
Tarek Aziz

• This reply was modified 5 months, 3 weeks ago by Tarek Aziz.

Hello, this issue is there for 2 weeks now. what is the ETA for the update ?

Hi there,

I appreciate you following up on the status.

It’s my pleasure to inform you that we have already fixed the issue and released an update. Our sincere apologies for the delay.

Could you please update the plugin and check if everything is working smoothly? If the issue persists, please don’t hesitate to let us know.

Our support team is always here to help ??

Best regards,
Tarek Aziz