Questions related to support

my experience is that support is better than average, pretty good.

Robert,

Thank you!

Where do you get the support? On here? On the member forum of the Newsletter Plugin, I see topics dating back to 2016 without getting any response.

If we would like our developer to do some custom coding, where to find the documentation? The Newsletter Internal page literally provides no information.

The product looks very impressive. I am very curious.

Jing

I receive emails of support answers and questions, but have not scoured the web site for unanswered tech questions, so I have not reference to your suggestion.

Further, we have used numerous email solutions and newsletter is pretty good. The simple one is MailPoet, easy to use.

We have been using Mailster. It is a great product. The Newsletter Plugin seems to provide more potential. Mailster is very good. This one seems more interesting.

When you say you get email support, do you get it after you purchased their package? Did you get presales support?

Does Mailpoet include autoresponder?

Jing

We will look into Mailster. We run many dozens of sites, mostly for small companies and non-profits. Some mailing lists are quite small and the simple, free solutions work well. Mail Poet offers basic service for free and charges a premium for more useful features such as auto-respond and statistics. Newsletter has no limits on subscribers, which is a key point for lists that exceed the minimums. The premium upgrade features for Newsletter are well design, and offer good value. There are no simple answers to the right combination of components for each particular use. It takes a bit of research to match features, prices and appropriate technology. We also use MailGun transactional service through rack space which provides the first 100k messages per month free. For our clients that are calendar based, an excellent plug-in automatically formats all events into the newsletters: Event Calendar Newsletter.

Robert, Event Calendar newsletter is very interesting.

When you use Event Calendar Newsletter with the Newsletter plugin, are you using the pro version which is said to automatically insert events into your newsletter? Or you just manually copy and paste them?

In addition, in the newsletter plugin, I saw it mentioned somewhere that in its composer, blog posts are displayed as blocks you can drag and drop. Is that true?

Mailster is very good. We have no complaints. The reason we are looking at Newsletter plugin is this feature that you can drag and drop blog posts in the composer. But we wonder how it actually works.

Mailster’s biggest benefit is it has so many commercially available themes. However, you have to buy one license at a time. As we are growing our multisite network, this can be a hassle, although actually you can use the unlicensed version for your new sub site just fine.

Yes, I upgraded to pro version of Event Calendar Newsletter for some sites. It’s a great time saver. I create small custom html to format the events my way.

Yes, drag and drop a single or multiple posts in Newsletter plugin.

Robert,

I see. We will definitely look into it.

So when using the Newsletter plugin, you can drag and drop multiple posts into your newsletter from your blog? Does it set any limitations as to what blog posts you can choose from? Or it is something you can define?

In autoresponder, Mailster allows you to send 1 minute after a user signs up. I see that the Newsletter plugin requires 1-hour delay at least. Is that correct?

Jing

Hi, we deliver support in this forum, the forum in our site (all for free version users) and via a ticket system for paid users.

You can try to visual composer directly in the free version to check if it suits your needs. We have no direct support for Event Calendar, we’re working on it. Event Calendar, as far as we were able to understand, has not a public set of API to get the events, so we need to “debug” their event structure to get out enough information to compose a newsletter.

The original autoresponder, named followup, is an addon at the end of it’s life cycle. We have a new multichannel autoresponder now, which sends the first email with a delay of 5 minutes even if the welcome email is sent immediately. Of course, as you may know, the delay strictly depends on how often the internal wordpress scheduler is triggered.

Stefano.