Questions Regarding NextGEN Pro Horizontal Filmstrip

@verdipro – Please contact our support team directly for any questions or concerns with NextGEN Pro displays via your member’s area at https://nextgen-gallery.com/

Thanks!

– Cais.

@photocrati, thanks for the response. I actually did last Friday 1/16 & have not received a response. Not sure if it was not received as I always have heard back in less than 24 hours previously. I will double check with my client to make sure they did not receive the email instead, but in the past all the responses came to me.

@verdipro – Please do re-send the Support request. We make every effort to respond to every email within the same business day (or the next depending on when it was received).

Thanks!

– Cais.

@photocrati, thank you. I resent it late last night, so it should be in the inbox today. Thanks.

@verdipro – Thanks. You should have received a response earlier today. Let’s keep the conversation in the Bug Report for the time being as well.

– Cais.

That is strange, I did not receive any response. But I have in the past. Do you know if the email is going to the email I used on the form as the reply to? Or if it is going to the email listed under the account? If it is going to the account email than my client is receiving the email & I will confirm with her if she received it. She did not receive one from the previous contact form submission.

I have received replies in the past based off the email I put in as the contact email when supplying the form. Very strange.

@verdipro – The forms should be using the contact emails that are being used.

– Cais.

@photocrati, no problem, I will make sure to do that in the future. It worked that way in the past when emailing from my clients accounts but for some reason not this time.

In any case I went to the site & was just going to purchase another copy so that I had an account with my email. However, system told me my email was already in use.

So then I went to reset my password & got the email to reset it. Went to change it & got a screen that said “sorry that key does not appear to be valid”. So then I typed in my email address into that window & it takes me to a wordfence locked out page.

I tried again but it still had me locked out. So then I waited 30 minutes since it was a wordfence block & submitted the forgot password request again & the same issue happened all over again. So I can’t even get into that account to reset the password. It is very strange. Any ideas?

@verdipro – I believe I responded to a Support request this morning related to this topic.

IF you have a membership and are having trouble accessing the member’s area then you can use our Contact form (https://www.nextgen-gallery.com/contact/) and the email will get into our accounts manager’s hands where it will be addressed as soon as possible.

Thanks … and sorry for the inconveniences.

– Cais.

@cais, I did receive your support request, thank you.

They actually fixed the permissions issue yesterday that was set incorrectly on the resetting of the password so I could get back in.

Thank you again for your time & help.

@verdipro – Thanks for the update … both here and in your Support request.

– Cais.