Questions only visible on preview but can’t see them in edit mode (vs. 7.0)

@expresstechsupport I’ve archived your reply.

While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:

• Ask the user to install the Health Check plugin and get the data that way.
• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
• Ask the user for the step-by-step directions on how they can reproduce the problem.

You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

Hi,

As we aren’t experiencing this issue at our end. I suggest you to please check for plugin or theme conflict. To do this, disable all of the plugins at once and enable them one by one by checking which one is causing the conflict. If this does not resolve the issue, change the website’s theme to another theme and check whether the issue is resolved or not.

Please let me know.

Kind regards,
Kriti

Hi Kriti,

And thanks for you quick reply. After letting the issue rest over the weekend, I just gave it another shot and this is what I can gather:

I re-entered all the quiz questions again, went away from the questions page, then went back – only to witness, that no questions were showing again on the edit screen. In the preview, however, I could see one question (out of 25 that I had entered).

Purging cache didn’t help, but then I switched the cache off altogether while feeding the questions in – and that seems to do the trick! So, somehow I think it’s a cache-related issue. (I’m using LiteSpeed Cache but I don’t know if it’s a particular cache tool related or a general cache-related issue).

Anyway, it seems that I’ve found an adequate workaround that I can live with (as long as I can remember to switch the cache back on when done :))

Thanks once more for an overall very handy app!

• This reply was modified 4 years, 4 months ago by Petra Lehto.

It’s great to know that you have found the cause. I suggest you to please keep the cache plugin disabled.

Kind regards,
Kriti