Question about spam

  • Resolved Cheryl

    (@tricheryltops)


    1 year, 8 months ago

    Hello,

    I’m sorry if this is a silly question — I’ve only used Mailchimp in the past for newsletters and am trying to decide whether to switch to this plugin, as I’d rather not do Mailchimp.

    On a new website, I setup this plugin but found that my test emails were being sent to my spam folder. I am using Elastic email for SMTP if it makes any difference. Subsequently, I was notified by my domain name provider that the domain (which was new to me) was on a blacklist due to SPAM! Since I owned the domain, I had ONLY sent messages to myself to test the plugin and only had the plugin set to double optin. So I’m not sure if the Spam complaint was something that existed on this domain before, but I got the domain cleared from the blacklist it was on.

    So, I guess my question is this: if I have this plugin set up with double opt-in, am I at risk for the domain being marked as spammy based on the confirmation emails it sends out? I just want to be aware of possible ramifications before I try making a switch on my primary domain.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Stefano Lissa

    (@satollo)

    Hi it is not a silly question, it is a complicated question. ??

    You can change the activation and welcome email content and subject to avoid looking identical to many of the blogs using the plugin. If you have been marked as a spam domain, and you’re sending with Elastic Email, they should have a report about people marking you ask spam, check with them. You can even check the blacklists on mxtoolbox.com, but be aware that there are IP address blacklists and domain blacklists. In your case, sending with Elastic Email, they should take care to check their IP addresses.

    If your domain is blacklisted, probably the problem is present with Mailchimp as well. You can try to use the https://www.mail-tester.com service to get some insights.

    Thread Starter Cheryl

    (@tricheryltops)

    Hi,

    Thanks for the response. Since I asked the question I have got this new domain un-blacklisted and things seem to be working fine with the plugin in this respect.

Viewing 2 replies - 1 through 2 (of 2 total)
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