Question about Force From functionality

  • Hello, I have a quick question about how WP Mail SMTP works.

    I’m using Ninja Forms to collect contact form submissions from my website, which I then forward to ZenDesk through Ninja Forms. Ninja Forms lets me set the From Name and From Address to the name and e-mail address that the user put in the contact form. That way, it creates a new support ticket in ZenDesk from that person and their e-mail address so it’s easy for my staff to reply. Unfortunately, about 1/20 of these e-mails don’t make it from the Ninja Form to ZenDesk, so I’m looking into WP Mail SMTP to improve delivery.

    My question is, if I set Force From Email and Force From Name in WP Mail SMTP to true, will this override my settings in Ninja Forms and make all of my ZenDesk tickets show up as being from my company and my company’s email address instead of the customer? If I don’t activate Force From Email and Ninja Forms sets the From Address is my customer’s e-mail address instead of what I have listed in the SMTP plugin, will the plugin not work?

    Thanks!
    Natalie

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  • Plugin Author Jared Atchison

    (@jaredatch)

    Great question.

    If the “force” options are enabled in the settings, WP Mail SMTP will ignore/override any parameters passed by WordPress or other plugins. So, in this case, whatever the From Name/Address is in NinjaForms will be ignored.

    If those options are omitted, any parameters that plugins specify will override what you have set in the WP Mail SMTP settings.

    Hope that makes sense ??

    Thread Starter nnparisi

    (@nnparisi)

    Hi Jared,
    Thanks so much for the quick reply.

    That makes sense, and am I correct that omitting the From Address option would mean that my Ninja From submissions wouldn’t send through SMTP? (I’m looking at the tutorial here which says “…the From Emails from anything on your site that sends email must match this email address in order for SMTP to work…”). It seems that if I want to maintain the customer email address when the form submission is sent to ZenDesk, then I won’t be able to use WP Mail SMTP.

Viewing 2 replies - 1 through 2 (of 2 total)
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