Quantity – Price Discrepancy in New Orders

Hi @mariospap,

I understand your concern about the quantity discrepancy in new orders. It seems like there might be an issue with the way your site is calculating the total price for multiple items.

The price per item should remain constant, and the total should increase according to the quantity selected. In your case, if a product costs 8€, and a customer chooses 4 items, the total should be 32€, not 8€.

I would recommend checking your settings, particularly the ones related to product pricing and quantity. If the problem persists, please share with us the necessary information below for us to investigate the issue further:

System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
Fatal error logs (if any) under WooCommerce > Status > Logs.
You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Thank you for your response

here are the system status report

` WordPress Environment

WordPress address (URL): https://www.ieramoni.gr<br>Site address (URL): https://www.ieramoni.gr<br>WC Version: 8.4.0<br>REST API Version: ? 8.4.0<br>WC Blocks Version: ? 11.6.2<br>Action Scheduler Version: ? 3.7.0<br>Log Directory Writable: ?<br>WP Version: 6.4.2<br>WP Multisite: –<br>WP Memory Limit: 2 GB<br>WP Debug Mode: –<br>WP Cron: –<br>Language: el<br>External object cache: ? Server Environment

Server Info: nginx/1.25.3<br>PHP Version: 8.1.26<br>PHP Post Max Size: 128 MB<br>PHP Time Limit: 180<br>PHP Max Input Vars: 3000<br>cURL Version: 7.61.1<br>OpenSSL/1.1.1k

SUHOSIN Installed: –<br>MySQL Version: 10.3.39-MariaDB-log<br>Max Upload Size: 128 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

WC Database Version: 8.4.0<br>WC Database Prefix: jgh_<br>Συνολικ? μ?γεθο? β?ση? δεδομ?νων: 380.25MB<br>Μ?γεθο? β?ση? δεδομ?νων: 213.27MB<br>Μ?γεθο? ευρετηρ?ου β?ση? δεδομ?νων: 166.98MB<br>jgh_woocommerce_sessions: Δεδομ?να: 8.41MB + Ευρετ?ρια: 0.17MB + Μηχαν? InnoDB.<br>jgh_woocommerce_api_keys: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB.<br>jgh_woocommerce_attribute_taxonomies: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_woocommerce_downloadable_product_permissions: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.06MB + Μηχαν? InnoDB.<br>jgh_woocommerce_order_items: Δεδομ?να: 0.08MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_woocommerce_order_itemmeta: Δεδομ?να: 11.52MB + Ευρετ?ρια: 14.03MB + Μηχαν? InnoDB.<br>jgh_woocommerce_tax_rates: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.06MB + Μηχαν? InnoDB.<br>jgh_woocommerce_tax_rate_locations: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB.<br>jgh_woocommerce_shipping_zones: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_woocommerce_shipping_zone_locations: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB.<br>jgh_woocommerce_shipping_zone_methods: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_woocommerce_payment_tokens: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_woocommerce_payment_tokenmeta: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB.<br>jgh_woocommerce_log: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_actionscheduler_actions: Δεδομ?να: 16.52MB + Ευρετ?ρια: 11.98MB + Μηχαν? InnoDB.<br>jgh_actionscheduler_claims: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_actionscheduler_groups: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_actionscheduler_logs: Δεδομ?να: 10.52MB + Ευρετ?ρια: 6.03MB + Μηχαν? InnoDB.<br>jgh_aiowps_events: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_aiowps_failed_logins: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_aiowps_global_meta: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_aiowps_login_activity: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_aiowps_login_lockdown: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_aiowps_permanent_block: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_bv_activities_store: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_cardlink_gateway_transactions: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_ce4wp_abandoned_checkout: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_cky_banners: Δεδομ?να: 0.05MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_cky_cookies: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_cky_cookie_categories: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_commentmeta: Δεδομ?να: 0.14MB + Ευρετ?ρια: 0.17MB + Μηχαν? InnoDB.<br>jgh_comments: Δεδομ?να: 10.52MB + Ευρετ?ρια: 8.08MB + Μηχαν? InnoDB.<br>jgh_cuw_campaigns: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_cuw_offers: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_cuw_stats: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_ebay_accounts: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_ebay_auctions: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.17MB + Μηχαν? InnoDB.<br>jgh_ebay_categories: Δεδομ?να: 1.52MB + Ευρετ?ρια: 3.27MB + Μηχαν? InnoDB.<br>jgh_ebay_jobs: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_ebay_log: Δεδομ?να: 0.05MB + Ευρετ?ρια: 0.05MB + Μηχαν? InnoDB.<br>jgh_ebay_messages: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_ebay_orders: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB.<br>jgh_ebay_payment: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_ebay_profiles: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_ebay_shipping: Δεδομ?να: 0.05MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_ebay_sites: Δεδομ?να: 0.03MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_ebay_stocks_log: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_ebay_store_categories: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB.<br>jgh_ebay_transactions: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.05MB + Μηχαν? InnoDB.<br>jgh_eurobank_transactions: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_ewwwio_images: Δεδομ?να: 0.22MB + Ευρετ?ρια: 0.17MB + Μηχαν? InnoDB.<br>jgh_ewwwio_queue: Δεδομ?να: 0.09MB + Ευρετ?ρια: 0.06MB + Μηχαν? InnoDB.<br>jgh_gla_attribute_mapping_rules: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_gla_budget_recommendations: Δεδομ?να: 0.22MB + Ευρετ?ρια: 0.14MB + Μηχαν? InnoDB.<br>jgh_gla_merchant_issues: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_gla_shipping_rates: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB.<br>jgh_gla_shipping_times: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_links: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_mailchimp_carts: Δεδομ?να: 0.16MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_mailchimp_jobs: Δεδομ?να: 0.11MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_mailpoet_custom_fields: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_mailpoet_dynamic_segment_filters: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_mailpoet_feature_flags: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_mailpoet_forms: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_mailpoet_log: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_mailpoet_mapping_to_external_entities: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_mailpoet_newsletters: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB.<br>jgh_mailpoet_newsletter_links: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.05MB + Μηχαν? InnoDB.<br>jgh_mailpoet_newsletter_option: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_mailpoet_newsletter_option_fields: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_mailpoet_newsletter_posts: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_mailpoet_newsletter_segment: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_mailpoet_newsletter_templates: Δεδομ?να: 2.52MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_mailpoet_scheduled_tasks: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB.<br>jgh_mailpoet_scheduled_task_subscribers: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_mailpoet_segments: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB.<br>jgh_mailpoet_sending_queues: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB.<br>jgh_mailpoet_settings: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_mailpoet_statistics_clicks: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.05MB + Μηχαν? InnoDB.<br>jgh_mailpoet_statistics_forms: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_mailpoet_statistics_newsletters: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB.<br>jgh_mailpoet_statistics_opens: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.08MB + Μηχαν? InnoDB.<br>jgh_mailpoet_statistics_unsubscribes: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.05MB + Μηχαν? InnoDB.<br>jgh_mailpoet_statistics_woocommerce_purchases: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.06MB + Μηχαν? InnoDB.<br>jgh_mailpoet_stats_notifications: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB.<br>jgh_mailpoet_subscribers: Δεδομ?να: 0.14MB + Ευρετ?ρια: 0.22MB + Μηχαν? InnoDB.<br>jgh_mailpoet_subscriber_custom_field: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_mailpoet_subscriber_ips: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_mailpoet_subscriber_segment: Δεδομ?να: 0.08MB + Ευρετ?ρια: 0.03MB + Μηχαν? InnoDB.<br>jgh_mailpoet_user_flags: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_nf3_actions: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_nf3_action_meta: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_nf3_chunks: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_nf3_fields: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_nf3_field_meta: Δεδομ?να: 0.06MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_nf3_forms: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_nf3_form_meta: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_nf3_objects: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_nf3_object_meta: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_nf3_relationships: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_nf3_upgrades: Δεδομ?να: 0.05MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_options: Δεδομ?να: 8.25MB + Ευρετ?ρια: 0.28MB + Μηχαν? InnoDB.<br>jgh_postmeta: Δεδομ?να: 61.58MB + Ευρετ?ρια: 39.09MB + Μηχαν? InnoDB.<br>jgh_posts: Δεδομ?να: 15.22MB + Ευρετ?ρια: 4.44MB + Μηχαν? 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InnoDB.<br>jgh_rank_math_redirections_cache: Δεδομ?να: 0.09MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_readabler_cache: Δεδομ?να: 0.06MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_revslider_css: Δεδομ?να: 0.13MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_revslider_css_bkp: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_revslider_layer_animations: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_revslider_layer_animations_bkp: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_revslider_navigations: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_revslider_navigations_bkp: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_revslider_sliders: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? InnoDB.<br>jgh_revslider_sliders_bkp: Δεδομ?να: 0.03MB + Ευρετ?ρια: 0.00MB + Μηχαν? InnoDB.<br>jgh_revslider_slides: Δεδομ?να: 0.02MB + Ευρετ?ρια: 0.02MB + Μηχαν? 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Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (48)

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Connected to Woo.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

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Name: Goya Child Theme<br>Version: 1.0.6.4<br>Author URL:<br>Child Theme: ?<br>Parent Theme Name: Goya<br>Parent Theme Version: 1.0.8.10<br>Parent Theme Author URL: https://themeforest.net/user/everthemess<br>WooCommerce Support: ? Templates

Overrides: goya/woocommerce/archive-product.php<br>goya/woocommerce/cart/cart-empty.php<br>goya/woocommerce/cart/cart-shipping.php<br>goya/woocommerce/cart/cart.php<br>goya/woocommerce/cart/mini-cart.php<br>goya/woocommerce/cart/shipping-calculator.php<br>goya/woocommerce/checkout/form-checkout.php<br>goya/woocommerce/checkout/form-coupon.php<br>goya/woocommerce/checkout/form-login.php<br>goya/woocommerce/content-product.php<br>goya/woocommerce/content-single-product.php<br>goya/woocommerce/global/form-login.php<br>goya/woocommerce/global/quantity-input.php<br>goya/woocommerce/global/wrapper-end.php<br>goya/woocommerce/global/wrapper-start.php<br>goya/woocommerce/loop/add-to-cart.php<br>goya/woocommerce/loop/loop-start.php<br>goya/woocommerce/loop/pagination.php<br>goya/woocommerce/myaccount/form-login.php<br>goya/woocommerce/myaccount/navigation.php<br>goya/woocommerce/order/tracking.php<br>goya/woocommerce/product-searchform.php<br>goya/woocommerce/single-product/photoswipe.php<br>goya/woocommerce/single-product/related.php<br>goya/woocommerce/single-product/tabs/tabs.php<br>goya/woocommerce/single-product/up-sells.php<br>goya/woocommerce/content-product_cat.php Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-external-affiliate<br>settings<br>async-product-editor-category-field

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Generated at: 2023-12-17 16:33:18 +02:00<br>`

Hello @mariospap,

If a product cost 8? and a customer choose 4 items of this, then 8 becomes the total and the price of each unit becomes 2

Just to clarify:

• Are you able to replicate this when placing a test order?
• If yes, does this happen when only WooCommerce is active?

Could you also attach a few screenshots of an example order page? I’m not able to reproduce the issue from my end.

If you don’t already have a screenshot service installed, here are a few free options: 

• https://snipboard.io
• https://skitch.com/
• https://getcloudapp.com/

Look forward to hearing back from you.

while the customer initially chooses 1 piece from the specific one. the system itself changes the quantity. in 2 pieces and splits the price!

Attention, the product chosen by the customer is a package with 2 pieces and is indicated in the title. DO NOT get confused with the quantity of the selected product is 1 piece.

Please take a look of screenshot ===> https://snipboard.io/QlA67e.jpg

i change seo plugin from rankmath to yoast and i also change optimize site plugin from wp rocket/imagify to SWIS PERFORMANCE/EWWW OPTIMIZER

Thank you

Attention, the product chosen by the customer is a package with 2 pieces and is indicated in the title. DO NOT get confused with the quantity of the selected product is 1 piece.

WooCommerce doesn’t have a product package feature by default, could you please share more details on how you’re achieving this? :?)

Look forward to hearing back from you.

I’m making a summary I’m facing an issue with Quantity/Price Discrepancy in New Orders.

It seems that sometimes the price of a product is divided by quantity according to a customer making an order.

If a product costs 8€ and a customer chooses 4 items of this, then 8 becomes the total and the price of each unit becomes 2

while the customer initially chooses 1 piece from the specific one. the system itself changes the quantity. in 2 pieces and splits the price!

Attention, the product chosen by the customer is a package with 2 pieces and is indicated in the title. DO NOT get confused with the quantity of the selected product is 1 piece.

Please take a look at the screenshot ===> https://snipboard.io/QlA67e.jpg

Let me inform you that this has been observed since the penultimate update of woocommerce.

Also, there is a special situation here. the attributes of products that I register in woocommerce. It is not recorded in the general attributes table

as you see in the screenshots the properties are passed normally but the fields do not match the product correctly or the mapping is not done correctly.

https://snipboard.io/C5Ms7d.jpg

https://snipboard.io/aRwF1T.jpg

https://snipboard.io/sfepX7.jpg

https://snipboard.io/FNwf7i.jpg

https://snipboard.io/2nID9B.jpg

https://snipboard.io/PmjUSE.jpg

https://snipboard.io/6VAIFE.jpg

I change the SEO plugin from Rank Math to Yoast and I also change the optimize site plugin from WP Rocket/imagify to SWIS PERFORMANCE/EWWW OPTIMIZER

Thank you

Hello Marios,

Thank you for your reply and for providing details about the issue you’re experiencing with the Quantity/Price Discrepancy in new orders.

I understand that there’s an unusual price calculation occurring whereby the unit price is divided by the quantity selected by the customer leading to an incorrect total. I also acknowledge the confusion you’re experiencing with the product attributes not registering correctly.

Firstly, the important screenshot link you’ve provided has expired:?https://snipboard.io/QlA67e.jpg. To assist you more accurately, could you please resend the screenshot?

From what I gather, if a customer selects a product that costs 8€, and the quantity is set to 4, the total is then incorrectly shown as 8€, with a recalculated unit price of 2€ each. I also understand that this is a pack product which should count as a single product when added to the cart, even if it contains multiple pieces.

To clarify, is this discrepancy occurring with all products or only specific ones? This detail could be crucial for troubleshooting the problem. Also, during my review of the checkout process, I did not encounter any issues. Is this miscalculation happening only on the Dashboard?

Regarding the product attributes, it’s important to note that ‘Properties’ within Products → Properties in WooCommerce are classified as Global Properties. On the other hand, when you edit a product and see the ‘Properties’, these are considered Local Properties. These distinctions help manage Properties on a broad or individual basis.

For further understanding, you can refer to our documentation on managing Properties (also known as Attributes) here:?https://woo.com/document/variable-product/#add-attributes-to-use-for-variations.

I await your response with the new screenshot link and any additional details about the products affected by this issue. I am here to resolve this matter with your cooperation. ??

Good evening again,

I just found out what the problem is and described it to you. I have a plugin that translates my online store to other languages gtranslate.io this needs to be parameterized by adding code to htaccess as it affects the integrity of the WordPress files.

change is done to translate the permalinks into the respective languages.

since there is no htaccess he cannot add the code that fixes this influence.

I contacted the company, they don’t think it can be done otherwise.

Hello Marios,

Thank you for your reply and for sharing the details of the problem.

To clarify, are you suggesting that the?gtranslate.io?plugin is interfering with price calculations?

Also, when you mention that there is no .htaccess, do you mean that your WordPress installation’s root directory is missing this file?

For me to better understand the situation, could you please share the specifics of the conversation you had with the plugin’s support team?

You can forward their response or briefly summarize the key points for me. This context will be invaluable as we work towards a solution that maintains both your site’s multilingual capabilities and its full WooCommerce functionality.

Thank you for your cooperation, and I look forward to learning more about this issue. ??

Best regards.