Quantities, Syncing & Locations

Just a follow up.
I removed all the stock in WooCommerce products.
Did a sync, and one item came in.
It showed no SKU, but says it is In Stock, but no stock levels show
This product has 3 x variations, but none of them have any stock levels for the location that should import into Woo!
Starting to think this is just not working!
Hope this is some help to offer advice.

Also I have been looking at the Woo logs, but nothing is showing as relevant!

And following this, I did another sync and I have 5 products, some show no SKU – if the import requires an SKU why is it importing products that don’t have one ?
Dave

• This reply was modified 4 years, 4 months ago by daveporter.

Hello Dave,

It showed no SKU, but says it is In Stock, but no stock levels show

That odd because the extension does not sync products configured without SKU.

For further troubleshooting, can you please get back to us with:

1. System Status Report:

Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

2. Square settings:

A screenshot of your Square settings from WooCommerce > Settings > Square > Settings

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/.
You can share the direct link to the image as a response to this topic.

[Please redact any private details, including address, name, email address, transaction details, API Keys, Passwords, etc]

3. A screenshot of the Variable product that says In Stock (General, Inventory and Variation tabs)

4. Enable logging, and Share logs for Square sync, please:

There’s built-in logging system enabled in the Square extension that could help you determine the cause of this behavior. If you haven’t enabled this already, you can enable this in (WooCommerce > Settings > Square) :

Link to image: https://d.pr/i/YAvv9A

Once enabled, this saves sync logs under WooCommerce > Status > Logs >. Search for? Square logs in the drop-down at the top-right section and click on view button. Please copy the logs you’re seeing and paste them as a response to this email.

This will help us track where the problem lies. Note that we will only be able to view logs for actions performed after logging has been enabled. So we wouldn’t be able to track behavior via log if that occurred before enabling logs for the same.

Thanks, I can organise all of that – will get back to you as soon as I can!
Dave

Thanks Aashik,
I organised all that for you.
Note, that when I cleared the logs to make sure I got the latest one, it also created a critical error log which I have included.
Ultimate Addons is an add on for the Beaver Builder page builder – not sure if that is relevant, but I included it in case.
All the files requested are in a zip file via the link below.
TIA, Dave
Link to download zip

• This reply was modified 4 years, 4 months ago by daveporter.

Hello Dave,

Thank you for the details. I’m not seeing anything that should be causing the behavior you’re seeing – in that stock is incorrectly synced for those products even though sync is disabled for the same, and it does not contain an SKU.

For further troubleshooting, can you please reach out to us directly at [email protected] with a link to this forum topic? We’d be glad to further investigate this there.

I’ll mark this topic as solved here so that there’s no loss of information when we continue investigating via ticket.

OK, will do – thanks, Dave

Hi Aashik,

I sent through an email as requested, but have not had any further communication !
Can you advise the progress of my support request ?

TIA, Dave

Hello Dave,

Apologies for the confusion here. The correct email address is [email protected].

That said, we can still see the emails sent to [email protected], but not as tickets. However, I’m having trouble finding your email to [email protected].

Can you please send a ticket to the corrected email address at [email protected], so that we can further investigate?

You’ll be receiving an auto-response with the ticket number created for you once the system receives your email.

[Please make sure you add a link to this thread so that you don’t have to share the details you’ve already shared in this forum topic]

Thank you for your understanding.

Thanks, I forwarded the previous email to help@ and have now received an auto-response.
I look forward to your findings.
Dave