Quantities on cart popups

@codeastrology Can you please keep support here? In the past you asked for admin access and that’s not allowed.

While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:

• Ask the user to install the Health Check plugin and get the data that way.
• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
• Ask the user for the step-by-step directions on how they can reproduce the problem.

You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

@jdembowski It was a mistake. Hope it will not happen again.

@vberg0328 your video link is not working. Can you please give me that specific single product page link where you set values (step/min/max)? That’s how we can understand that issue.

Note: use our updated plugin version.

@codeastrology I’m sorry, please try this video link: https://share.vidyard.com/watch/3iSpagQpd6gvyyjxn2TZoS
It shows everything that’s happening. At the moment, we have to force people to update their quantities on the cart, but the main issue is the popup.

the next link I’ll provide shows what you requested on the product:
1) Product link: https://www.mantoncork.com/24-x-36_cork_sheets/%c2%bc-thick-cork-sheet-24-x-36/
2) Screenshot of rules: https://prnt.sc/1lp0v9m
3) Screenshot of popup cart: https://prnt.sc/1lp1edw <- popup cart does use a plugin: WooCommerce Cart popup premium

To add, Your plugin and the popup plugin used to work flawlessly.

Also to add, we are using the recent plugin update.

I have watched your video. We use woocommerce default functionality to control quantity input that’s why it’s also working on woocommerce cart page. Maybe cart popup plugin using another method. If you want to integrate cart popup plugin with our plugin, you can contract with our support team at https://codeastrology.com/support/