Quality Control Theme – Ticket Priority

  • Spencer,
    In reference to adding Ticket Priority through a child theme, as mentioned here:

    https://spencerfinnell.com/2010/11/21/quality-control-0-2/

    I tried to follow your directions closely, but was not able to add “ticket-priority.”
    A couple of items:

    In your first, direction, about adding the line to the functions.php, everyone knows they need to add a <?php to the top, and ?> to the bottom of that file, right? I missed that, at first, with comical hijinks ensuing…

    Second, you write:

    Then create a file in /inc/moddules/ called priorities.php (this is in the child theme directory)

    I believe that should be /inc/modules/ rather than /inc/moddules/…

    And finally, I applied this to an existing install, now calling the child theme with the new ticket-priority module, and Ticket Priority did not automagically appear for me under Taxonomies – any direction on debugging?

    Thanks,
    Mike

Viewing 12 replies - 1 through 12 (of 12 total)

  • Can you outline your theme structure, and show me the code you have in functions.php and priorities.php

    Thread Starter Michael Goitein

    (@mgoitein)

    Hey Spencer,
    Thanks for getting back to me.

    Here’s my child theme structure:

    /childtheme/
    /images/
    /inc/modules/priorities.php
    functions.php
    style.css

    functions.php:

    <?php

function quality_child_test() {
    add_theme_support( 'ticket-priority' );
    require_if_theme_supports( 'ticket-priority', locate_core_file( 'inc/modules/priorities.php' ) );
}

?>

    priorities.php:

    <?php
/**
 * @package Quality_Control
 * @subpackage Ticket Taxonomies
 * @since Quality Control 0.2
 */

if ( ! class_exists( 'quality_ticket_priority' ) ) :
/**
 * Create the status taxonomy. Nothing custom here.
 *
 * @since Quality Control 0.2
 */
class quality_ticket_priority extends quality_create_taxonomy
{
    /**
     * Just create the name, slug, and labels. The rest is
     * done automagically.
     *
     * @since Quality Control 0.2
     */
    function quality_ticket_priority() {
        parent::quality_create_taxonomy(
            'ticket_priority',
            'priority',
            array(
                'name' => __( 'Priorities', 'quality' ),
                'singular_name' => __( 'Priority', 'quality' ),
                'search_items' => __( 'Search Priorities', 'quality' ),
                'popular_items' => __( 'Popular Priorities', 'quality' ),
                'all_items' => __( 'All Priorities', 'quality' ),
                'update_item' => __( 'Update Priority', 'quality' ),
                'add_new_item' => __( 'Add New Priority', 'quality' ),
                'new_item_name' => __( 'New Priority Name', 'quality' ),
                'edit_item' => __( 'Edit Priority', 'quality' )
            )
        );

        $this->actions();
    }
}
endif;

$ticket_priority = new quality_ticket_priority;

?>

    Anything else I can get you to help clarify?

    Thanks,
    Mike

    You’re sure you’ve properly setup/activated the child theme? All of that code looks fine.

    Thats the only code you have in functions.php?

    Thread Starter Michael Goitein

    (@mgoitein)

    Spencer,
    Yes, I de-activated & re-activated the child theme.

    And yes, that’s the only code in functions.php…

    Any recommended debug plugin I can use to see if the module is being loaded?

    You can set WP_DEBUG to true in your wp-config.php to see if its giving an errors.

    Thread Starter Michael Goitein

    (@mgoitein)

    With WP_DEBUG set to true, this is what we have printing in place of the ticket content:

    # Notice: Undefined variable: post in /HOME-DIRECTORY/public_html/bugs/wp-content/themes/quality-control/inc/classes/class-create-taxonomy.php on line 148

    Notice: Trying to get property of non-object in /HOME-DIRECTORY/public_html/bugs/wp-content/themes/quality-control/inc/classes/class-create-taxonomy.php on line 148

    Notice: Undefined variable: post in /HOME-DIRECTORY/public_html/bugs/wp-content/themes/quality-control/inc/classes/class-create-taxonomy.php on line 149

    Notice: Trying to get property of non-object in /HOME-DIRECTORY/public_html/bugs/wp-content/themes/quality-control/inc/classes/class-create-taxonomy.php on line 149
    0.3
    # Tags
    Notice: Undefined variable: post in /HOME-DIRECTORY/public_html/bugs/wp-content/themes/quality-control/inc/classes/class-create-taxonomy.php on line 148

    Notice: Trying to get property of non-object in /HOME-DIRECTORY/public_html/bugs/wp-content/themes/quality-control/inc/classes/class-create-taxonomy.php on line 148

    Notice: Undefined variable: post in /HOME-DIRECTORY/public_html/bugs/wp-content/themes/quality-control/inc/classes/class-create-taxonomy.php on line 149

    Notice: Trying to get property of non-object in /HOME-DIRECTORY/public_html/bugs/wp-content/themes/quality-control/inc/classes/class-create-taxonomy.php on line 149
    iva
    # Category
    Notice: Undefined variable: post in /HOME-DIRECTORY/public_html/bugs/wp-content/themes/quality-control/inc/classes/class-create-taxonomy.php on line 148

    Notice: Trying to get property of non-object in /HOME-DIRECTORY/public_html/bugs/wp-content/themes/quality-control/inc/classes/class-create-taxonomy.php on line 148

    Notice: Undefined variable: post in /HOME-DIRECTORY/public_html/bugs/wp-content/themes/quality-control/inc/classes/class-create-taxonomy.php on line 149

    Notice: Trying to get property of non-object in /HOME-DIRECTORY/public_html/bugs/wp-content/themes/quality-control/inc/classes/class-create-taxonomy.php on line 149
    Functionality

    Anything else? That error is already fixed in an unreleased version. I don’t think it should be stopping the taxonomy from being created though. Speaking of, do you see Priority in the WP backend?

    Thread Starter Michael Goitein

    (@mgoitein)

    Hey Spencer,
    Good to hear that that particular error has been fixed.

    Rest assured, if the taxonomy had been created, and present in the admin, I would not have opened this ticket.

    I just have the standard taxonomy options:

    TICKETS
    Add New
    Categories
    Tags
    States
    Milestones

    Any other debugging I might be able to do?

    Thanks,
    Mike

    Thread Starter Michael Goitein

    (@mgoitein)

    Spencer
    I think I’m going to export all tickets (WP – XML format), delete the existing WP installation, reinstall WP, re-download & install your theme, and then add and enable the child theme.

    Then I’ll try to reimport back in the existing tickets.

    Any other suggested protocol?

    MG

    Seems pretty standard. Go for it!

    Thread Starter Michael Goitein

    (@mgoitein)

    Spence –
    A few kinks here.

    After doing the export, I then deleted my install of WordPress.

    After re-installing, I then had issues trying to re-download your original theme, so I re-uploaded my backup of your theme.

    Once I re-imported the XML export, I’m getting this error on the “Recent Activities” tab:

    Catchable fatal error: Object of class WP_Error could not be converted to string in /HOMOE-DIRECTORY/public_html/bugs/wp-content/themes/quality-control/inc/templates/loop.php on line 37.

    Individual tickets throw this error:

    Catchable fatal error: Object of class WP_Error could not be converted to string in /HOME-DIRECTORY/public_html/bugs/wp-content/themes/quality-control/single.php on line 41

    I’m happy for you that you’ve been able to sell the theme – it’s certainly excellent work, and you deserve to be fairly compensated for your effort.

    Any possibility of a fix, or am I FUBAR’d?

    Thanks,
    Mike

    Thread Starter Michael Goitein

    (@mgoitein)

    Spence,
    Got it back up & running myself – had to delete most of the old tickets, and re-attribute taxonomies to the open ones to get things to work again.

    MG

Viewing 12 replies - 1 through 12 (of 12 total)
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