QSM results emails not sending after woocom/WP update

Hi @kariak

I request you to please check the below-given link and follow the steps.

https://quizandsurveymaster.com/docs/advanced-topics/emails-are-not-being-sent-to-the-users/

Let me know if you still face the same issue.

Regards,
Sumit

Hi Sumit,

Thanks, is there any way to still send emails without using SMTP? It was working fine until the last update.

I had a look at the link provided but both options use SMTP

Kind regards

Hi @kariak

Can you please check if the email notification is enabled or not? Please navigate to quiz > option tab > Quiz submission > Submit Actions.

Just activate the “Send email notifications” and then check.

Screenshot: https://nimb.ws/ERjeQ4

Do let me know if you still face the same issue.

Regards,
Sumit

Hi @sumitsanadhya , yes the send email notifications is active and still facing problem.

Thanks

Hi @kariak

Can you please provide below-given information that will help us to identify the issue?

1. QSM version you are using.
2. WP version you are using.
3. PHP version you are using.
4. Database version
5. Error logs of server.
6. Quiz link where you face such an issue.
7. Screenshot of the quiz contact tab.

Regards,
Sumit

Hi @sumitsanadhya

Please see info requested:

1. QSM version you are using. – 8.0.5
2. WP version you are using. – 6.1.1
3. PHP version you are using. – 7.4.33
4. Database version – 7.10
5. Error logs of server. None- see screenshot: https://freeimage.host/i/H3dM96v
6. Quiz link where you face such an issue. Please see here: tinyurl.com/4935js9p
(please note you need to register to do the quiz – free to register at: tinyurl.com/2nvrm5n5 )
7. Screenshot of the quiz contact tab. See below:
– QSM Email tab:https://freeimage.host/i/H3dWB4f
– QSM Database & Email Settings on:https://freeimage.host/i/H3djFQ1
– QSM Contact tab: https://freeimage.host/i/H3d4oaS

Hope that is all you need.

Kind regards

• This reply was modified 2 years ago by kariak.

Hi @sumitsanadhya

Forgot to mention the database version (7.10) is for Woocom, if you need a different database version let me know.

Thanks

Hi @kariak

Thank you for sharing such information. Can you please do one thing navigate to the quiz contact tab and enable the email field as shown in the below-given screenshot link and then clear the website and browser level cache then check.

https://nimb.ws/v3ePVr

Let me know if you still face the same issue.

Regards,
Sumit

Hi @sumitsanadhya

Tried those steps but still not working

Kind regards,

Hi @kariak

I need to discuss this with my development team. Hopefully, I will get back to you with the solution.

Regards,
Sumit

Thanks, if you can find a solution soon that would be hugely appreciated.

Kind regards,

Hi @kariak

As I can see that you are our pro customer so I request you to please submit your issues on our official support channel, so we can take it up there.

As per forum guidelines

For support of commercial themes or plugins, go to the official support channel.
In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Doing this will provide the developer with the income they need to make WordPress awesome.
Forum volunteers are also not given access to commercial products, so they would not know why a commercial theme or plugin is not working properly.
Ultimately, the vendors are responsible for supporting their commercial product.
If you are a vendor and observe someone asking questions about your paid plugin or theme, please direct them towards your own support resources.

Regards,
Sumit