QSM contact form email notification

Hi Amit,

Thank you for reaching out to us, and I apologize for the delay in responding. Here are the steps to ensure you receive email notifications from the contact form in QSM:

1. Email Recipients Setup:

• While editing your form (quiz, survey, or simple form), go to the Emails tab.
• To send emails to participants, enter the variable %USER_EMAIL% in the “Who to send the email to?” field.
• To send emails to yourself or the quiz maker, add the recipient email address in the same field on a separate result page. Click here

2. Send Email Notifications:

• Ensure that the “Send email notifications” setting is enabled. This can be found under the Options tab within the Quiz Submissions section. Click here
  

3. SMTP Setup:

• If you have completed the steps above and are still not receiving emails, please check your SMTP setup. You can follow our detailed documentation here.

We are positive that you should be able to receive the emails on every submission using the above mentioned steps, however, if these steps doesn’t help you, please feel free to let us know. We’re happy to assist further.

Best regards,
Sadiya

HI Sadiya,

Thanks for your reply. I did all the settings but still I am not receiving the emails. Haven’t tried to setup SMTP because I am already using a contact form plugin (FluentForms) and I am receiving the contact form emails successfully without any additional SMTP setup. Could you please let me know if anything additional I have to do.
Regards,
Amit

Here are the Screenshots –
https://www.imghippo.com/i/wtia31720515173.png
https://www.imghippo.com/i/2o0A71720515197.png

Hello @amit3076,

Thank you for sharing the additional details with us.

Our team filled out the contact form and provided the necessary email address, but we haven’t received a confirmation email yet.

To assist us in resolving this, could you please share the link to the website where the quiz was created using QSM? This will help us check on our end and quickly find a solution.

Additionally, we wanted to highlight the importance of SMTP plugin for QSM. Using SMTP provides an additional layer of security and ensures the smooth flow of emails, making sure we receive the correct emails without any issues.

We appreciate your cooperation and look forward to your response.

Thank you for your understanding and support. We are committed to providing the highest quality of service and resolving this matter as quickly as possible.

Best regards,
Sadiya

Thanks, here is the direct link to the quiz page – https://harpreetsdiet.com/access-your-gut-heath/

Hello @amit3076,

Thank you for sharing the quiz URL with us. We’ve reviewed the website and identified a couple of areas that may help improve your email delivery.

Some of your emails might be landing in spam folders because SMTP isn’t being used. While this isn’t directly caused by QSM, using SMTP can help ensure emails reach inboxes reliably. If you prefer not to use SMTP, please advise your quiz takers to mark your email address as a known contact to prevent future emails from going to spam. If emails still go to spam, they can mark them as “Not Spam” to ensure delivery.

Also, we noticed an issue with the /QUESTIONS_ANSWERS_EMAIL variable in your email template. To fix this, navigate to QSM > Emails tab > Click on “Insert Template Variables” > Select %QUESTIONS_ANSWERS_EMAIL% > Save changes. This adjustment should ensure your template functions correctly.

We understand these changes might be new to you, so please let us know if you need further clarification or assistance. We’re here to help!

Warm regards,
Sadiya

Hello @amit3076,

We hope you are doing well.

Since we haven’t received any response from your end, I’ll be marking this ticket as resolved. However, please don’t hesitate to reach out to us if you have any further queries or require additional assistance.

Thank you!