Q&A reply error

  • Resolved TC

    (@chopperstwisted)


    4 months, 2 weeks ago

    When responding to a Q&A message I get an error that makes it appear the response was not submitted. I refresh the page and the response has been submitted. I’m not sure what is causing the error. It shows a red box under the reply to question section after you select the reply button. If you try to submit it again it tells you Duplicate comment detected; it looks as though you’ve already said that! but when refreshed you will see the reply.

    When responding to the Q&A questions, the link takes me to a comment for approval. After I approve it I am redirected to the comments section. This section does not contain questions so it’s unclear why we are redirected here instead of to the question. I should be sent to the Q&A section so I can immediately respond to the question. Instead you have to mess around getting to the Q&A section to find the question and answer it. The flow of this could be greatly improved for ease of use.

    The Q&A frontend window for submitting a question is very plain with an empty slider box at the top. I’m not even sure why the empty slider box is there. It looks rough and I do not see any place to adjust this in the admin area.

    • This topic was modified 4 months, 2 weeks ago by TC.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support pistachio6321

    (@pistachio6321)

    Thanks for trying our plugin!

    1. Could share a screenshot of this error and a link to the page where we can check it?
    2. Could you clarify which link you are using for approval? A screenshot will be helpful to understand this problem.
    3. The window should be plain as our plugin doesn’t add unnecessary elements to a page. However, I cannot see an empty slider box that you mentioned on our test site. It might be a conflict with your theme or another plugin. Could you share a link to the page where we can check this problem?
    Thread Starter TC

    (@chopperstwisted)

    I could not reproduce the error. I assume it was a conflict with another plugin and has been fixed.

    Here are some screenshots of the other issues. https://quickforget.com/s/9b98ae78e52886db6aff9dcdbe69233f9c4dc9381024f26b

    Plugin Support pistachio6321

    (@pistachio6321)

    Thanks for sharing the screenshots.

    Unfortunately, I cannot reproduce the same behavior with empty slider boxes. It could be that you have customized the default Q&A templates on your website. Please remove any customized templates of our plugin from your theme’s folder and check if it will resolve the problem.

    Plugin Support bagel1317

    (@bagel1317)

    We haven’t heard from you for more than two weeks. For this reason, I’ll assume that either you are not interested in this question/problem anymore or it has been resolved. If you still require any help, please start a new forum topic

Viewing 4 replies - 1 through 4 (of 4 total)
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