PYS not tracking query paramenters

  • Hi.

    I’m using PYS and have the basic tracking up and running. (Browser + Server. Deduplication is working).

    I’m trying to track 3 things to Facebook.

    1) Initiate Checkout
    2) Add To Cart
    3) Purchase

    We are using a third party system to our museum ticket sale (can’t change that).
    The checkout proccess is like the following:

    Main page URL: https://www.mysite.dk/giftcard/?step=1 (Initiate Checkout)

    When adding some info and pressing a button, the url changes to: https://www.mysite.dk/giftcard/?step=500 (Add to cart)

    When you have purchased and are seeing the Thank You page, the url is:
    https://www.mysite.dk/giftcard/?step=1000 (Purchase).

    So when i’m trying to do this flow like a normal customer, neither of the events are firing. (Initiate Checkout, Add To Cart and Purchase). I’m checking in Meta -> Test Events. Pageviews, scroll are working fine.

    But when i’m at any of the URLS i.e.: https://www.mysite.dk/giftcard/?step=1000 and REFRESH the page, it fires the event.

    So it looks like PYS is not looking at my query parameters to fire the events (setup using the plugin). I’ve also toogled the “Remove URL parameters from event_source_url” to off. (so the blue light is NOT turned on).

    Is this a limitation in the plugin, or is there any way to fix this? ??

    Best regards

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  • Plugin Author PixelYourSite

    (@pixelyoursite)

    @vitago unfortunately the short answer is that our plugin will probably not work with your environment.

    The long one would be that, depending on a lot of factors, it might be possible to fire some events on particular pages (with the paid plugin it’s possible to track clicks on various elements). But I really don’t think it will be good enough, we won’t be able to track things like product IDs, prices, or order’s total.

Viewing 1 replies (of 1 total)
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