Purely virtual orders do not include tracking section in the email

  • Resolved alansmith18

    (@alansmith18)


    1 year ago

    Hi,
    I’ve got an issue recently. Your virtual orders don’t use up credits anymore, which is great. However, some of my customers find the tracking section in the processing emails confusing. I want an option where only physical items are included in that section, not virtual ones. Can you help with that?

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  • Plugin Support Jessie

    (@ppjessie)

    Hi there,

    Thank you for reaching out to us and sharing your feedback. We understand that the tracking section in the processing emails can be confusing for some customers, especially when dealing with virtual orders.

    We appreciate your suggestion for having an option to include only physical items in the tracking section. This is indeed a valuable feature detail, and we will consider implementing it in the upcoming version.

    In the meantime, to address your immediate needs, please feel free to send your store URL to [email protected]. This will allow us to make the necessary adjustments for your store before the feature is officially rolled out.

    Thank you for your patience and understanding.

    Best regards,
    ParcelPanel order tracking
    Jessie

Viewing 1 replies (of 1 total)
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