Purchases not being tracked

  • Resolved namaste24

    (@namaste24)


    3 years ago

    Hi,

    Yesterday we switched from different plugin to yours. It is working great – tracking all the pages and giving nice analytics in one place.

    But – it is not tracking purchases. We had ecommerce tracking enabled and it was recording purchases before. Can you help us?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Hi there @namaste24,

    The dashboards you see within Site Kit don’t include any eCommerce related data. We do however have an open GitHub request in relation to enhanced eCommerce tracking. You’ll find this on the plugins GitHub repository below:
    https://github.com/google/site-kit-wp/issues/459

    Feel free to subscribe to that issue for updates, or if you wish you can add your own comments or what you’d like to see within the Site Kit dashboards going forward.

    Note also that you can still use any other Google Analytics related plugin if you wish, just be sure that you don’t have more than one Google Analytics snippet placed on your site. For example if using the other plugin you mentioned you can still avail and make use of the Site Kit dashboards when connecting the Analytics module within Site Kit, as the plugin can recognize and use a non Site Kit placed snippet.

    Let me know if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

Viewing 2 replies - 1 through 2 (of 2 total)
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