Purchased Plug-in – They Dropped Their Support on Basic Request

  • makani5

    (@makani5)


    4 years ago

    I’ve purchased the premium edition of Gallery Bank in 2016. It was a one time fee back then. In 2020, I’m trying to update my plugin, and it will not update via the wordpress backend. It simply redirects me to the techbanker website.

    I suspect this is an issue when they changed their subscription options and price tiers.

    My request was simply for a link to download the necessary files to update my plugin and I am getting no response. I included my purchase confirmation from 2016. I’ve followed up 3 times over the course of a week and no response. I guess they simply don’t care about a paying customer. This is very disappointing.

  • The topic ‘Purchased Plug-in – They Dropped Their Support on Basic Request’ is closed to new replies.