Purchased Licence – Still Doesn’t work

  • This is a really bad product and has a very long way to go to improve. It was missing vital functions before i decided to upgrade, i.e. if you have events in different countries it only lets you use one currency. This is a major issue, yet still upgraded then spent money and got no extra features, support cannot be reached. The checkout process is unnecessarily complicated and after purchase it stills tells me to upgrade to premium. I checked the support documentation and it is well outdated. It is showing an old version support version with an image of a old version of the app that shows menu option to enter a licence which no longer exists in the current menu. I am now going to have to work with an outdated support manual and non-responsive support. Bad first impression, worse second impressions!

    • This topic was modified 11 months, 2 weeks ago by pol2024.
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  • Plugin Support A Zaman Sagor

    (@azamansagor)

    Hi,

    Greetings! Thanks for reaching out to us.

    I appreciate you taking the time to share your feedback with us. I understand your concerns about the checkout process in the Eventin plugin with WooCommerce, and I want to assure you that we value your input.

    Regarding the checkout process, I’d like to mention that while we follow WooCommerce’s structure, there is a way to streamline the process. You can redirect users to the checkout page directly after providing attendee information. It’s a feature we offer for a quicker and more efficient experience. However, we also recognize the importance of gathering necessary attendee information.
    the
    Because there is no other way to make it a shortcut. WooCommerce maintains this. If you need to delete any checkout field, it can be done using any free plugin that can edit checkout fields for WooCommerce.

    I apologize for any inconvenience caused by the lack of a multi-currency option. Rest assured, it’s currently in development and is a priority on our list. We appreciate your patience as we work towards enhancing this feature.

    I understand your concern about the support documentation being slightly outdated. I want to assure you that our support staff is actively working on updating it to provide the most accurate and helpful information for our users.

    Regarding the premium upgrading issue, this is not a common occurrence. It might be a glitch or a conflict with other plugins or your theme. We would be more than happy to assist you in resolving this matter. Please reach out to us so that we can investigate and address the issue promptly. The only possible reason for the upgrade option is maybe you didn’t install and activate the Eventin PRO plugin on your site.

    We value your satisfaction, and your feedback is crucial to our ongoing improvement. We kindly request that you consider updating your review after allowing us to address these concerns. A negative review can have a significant impact on our company, and we genuinely want to ensure your experience with Eventin is a positive one.

    Thank you for your understanding, and we look forward to resolving these issues for you.


    Thanks for being with us. Good day!

    Best Regards

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