Purchased Human-Pro – Fails to activate, .

  • Resolved andrewmperryman

    (@andrewmperryman)


    7 years ago

    hello,

    Free Hueman version without the addon plugin active works ok but I have just purchased your Hueman Pro package and can’t activate it!

    This is what I see when I try to live preview it from either a child theme or direct via parent theme..

    Warning: array_key_exists() expects parameter 2 to be array, boolean given in /home/lasouter/public_html/wp-content/themes/hueman-pro/addons/ha-init.php on line 373

    Warning: array_key_exists() expects parameter 2 to be array, boolean given in /home/lasouter/public_html/wp-content/themes/hueman-pro/addons/ha-init.php on line 373

    Warning: array_key_exists() expects parameter 2 to be array, boolean given in /home/lasouter/public_html/wp-content/themes/hueman-pro/addons/ha-init.php on line 373

    Warning: array_key_exists() expects parameter 2 to be array, boolean given in /home/lasouter/public_html/wp-content/themes/hueman-pro/addons/ha-init.php on line 373

    I hope you can help by giving me an email address to send a few snap shots of the activation problem I am having.

    Its complaining about an array issue with regards to the addons section upon attempts to activate the theme and it then proceeds to crash my Dashboard.

    I am very disappointed as I have been researching this theme for a while and have everything ready to transpose our site across to your product so I have had to revert.

    Please assistance on this matter asap otherwise I will need to request a refund but I don’t really want to do that if there is a possible solution to hand.

    Note.. I have deactivated the Addon plugin and deleted it after also removing the Free version to test upon.

    If you need any further info please let me know when supplying a direct line of coms.

    Look forward to your update soonest.

Viewing 2 replies - 1 through 2 (of 2 total)
  • emranemranx

    (@emranemranx)

    Hi Andrew,

    Sorry to hear you’re experiencing issues. Please open a ticket to our support forum and we’ll be on hand to assist:

    https://presscustomizr.com/support/

    Thanks!

    Thread Starter andrewmperryman

    (@andrewmperryman)

    Issue now resolved awaiting request outcome from Rocco, see below.

    Before you ask, I did all the needful before reverting my Taming “WP Cron” config as listed.

    1. Purged all cache.. External CDN including Sitegrounds own internal Super cacher(static/dynamicic & MEMcache)
    2. Deactivated all my plugins at once via the bulk process.
    3. Carried out point 1 again for good measure, followed by deactivation of the external (Cloudflare) CDN.
    4. Retried the activation of the Hueman Pro theme to find that I still had the same issue.
    5. Reactivated all my plugins except my WP statistics plugin, as this is rather heavy on my system resources and made my backend dashboard slow as an old dog.
    6. Reverted my WP Cron “Taming” config.
    7. Tried activating the theme again once the above had been compleated and it activated ok, so I could then initiate and save my subscription key.
    8. I have not re-employed my Taming config since and also left my external CDN (Cloudflare) deactivated and what do you know my CPU resource usage has never been lower since I have installed your Pro theme.
    9. Our site is now 90% customised just need some CSS tweaks to do which I will need your help with to safely complete without compromising the design files.

    So, it looks like I don’t need to use my “WP Cron” taming config (using server cron to run WP cron) as “WP Cron” is behaving itself (as it was being triggered on every little click), perhaps the last 3 WordPress version updates (to v4.94 with 55 ish bug fixes together may have covered my issue).

    Anyway all good for now fingers crossed.

Viewing 2 replies - 1 through 2 (of 2 total)
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