Purchase page not working

I updated the update you sent.

When I click on an item and Checkout, it takes me to blank page that says Your Cart Is Empty.

The only time I’ve seen that behavior is with W3 Total Cache (or WP Super Cache) installed. I don’t see that in your list above; do you have either of those plugins?

WP Super Cache, but it’s deactivated.

Now deleted.

And does that make a difference?

Apparently not. Still takes me to a blank website page that says Your Cart Is Empty. Other thing is that when I click on Checkout on the CD page, it now does not display Remove.

Fixed! I tried it again as a visitor to the site and it worked.

Only problem is that when I try to download the file, I get this message:
You do not have permission to download this file

Excellent!

That other error happens for a couple of reasons. First thing to check: is the payment marked as Complete in Downloads > Payment History?

It is marked as Pending.

I went back to the page with the download link but when I tried clicking it, it gave me a message from PayPal saying the session had timed out. There was no way to restore the page with download link so I enabled PayPay IPN Verification and tried a second purchase as a vistor. Took me to a ‘Thanks for your order page’ with no download link or way to get to a page with the download link. Purchase History says this second purchase is also Pending……

uh, sorry, I meant that I’d disabled IPN Verification. I’ve just re-enabled it.

Ok please see this support thread: https://easydigitaldownloads.com/support/topic/payments-stay-as-pending/

Read the thread. Checked PayPal settings – ok. Otherwise, thread basically no help to me and alot of the others posting same question in that thread. Looks like I’m going to have to replace your plugin. Thanks for your help.

No help? How about this one: https://easydigitaldownloads.com/support/topic/no-permission-to-download-2/

This is a common issue (due to some conflicts and various other reasons) that we have answered numerous times. I linked you to the threads because I have answered the question so many times.

Let me summarize how to resolve it:

1. Go to Downloads > Settings > Payment Gateways and check the box for “Disable IPN Verification”

2. Make sure you have turned IPN on in your PayPal account. Go to PayPal > Profile > My Selling Tools > IPN

3. In your Paypal IPN settings set the URl to https://yoursite.com/?edd-listener=IPN

4. Go to Downloads > Settings > General and click “Save Changes”. This ensures you have a currency correctly saved.

If none of that fixes it, then it is most like a conflict due to your Wordfence Security plugin blocking the PayPal IPN requests.

Believe, me, I’ve dealt with this issue numerous times and I am here to help.