Purchase event not working

  • jamesshulman

    (@jamesshulman)


    4 years ago

    Hello,

    I am experiencing an issue with the purchase event not firing on the /checkout/order-received/ page. What’s strange is that is seems like all the other events are working except for the purchase event.

    I have done the following to try and diagnose/fix the issue with no success:
    – Cleared transients
    – Reset Facebook connection (re-connected Facebook)
    – Disabled and Re-enabled the Pixel Caffeine plugin
    – Unchecked and re-checked the “Purchase” E-Commerce conversion
    – Cleared all caches including browser/client, server, and CloudFlare cache.

    What is odd is that this seems to have stopped working after the CloudFlare outage which took place on March 17th (few days back) and lasted a few hours. It was working without any issues before the 17th. Not sure if that is a coincidence or if it is related?

    – James

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