Purchase Event not Firing
-
Hello,
Please can you help us?
The purchase event is not firing.
We also tried another plugin and it seems like it’s not firing.
Please can you help us with this?
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Hi there @ryanhoi1234,
Please can you help us?
The purchase event is not firing.
We also tried another plugin and it seems like it’s not firing.
Please can you help us with this?
Could you please provide us with a screenshot so that we can see what you are describing?
If you don’t already have a screenshot service installed, here are a few free options:
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/
Additionally, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.
Looking forward to hearing from you!
Add to Cart and Initiate Checkout events are being recorded, but Purchase isn’t. I think this is the best description.
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Also, just to add, two Add to Cart and two Initiate Checkout has been fired for each event. I have checked the pixel code and all the source is WooCommerce
Hi @ryanhoi1234
Also, just to add, two Add to Cart and two Initiate Checkout has been fired for each event. I have checked the pixel code and all the source is WooCommerce
I think that could be related to the initial report of the purchase event doesn’t fire.
I was able to spot the two Add To Cart events that were fired:
On the right, the same product with content_id -> wc_post_id_113 was fired correctly.
While on the left, the same product with content_id -> 113 wasn’t fired correctly.
Link to image: https://d.pr/i/eRrV1YMost likely this behavior is caused by duplicated products in your Facebook catalog.
I see that you have only three products on your WooCommerce store, so that’s easy to spot duplicates on your Facebook catalog.
Please try to go your Facebook catalog and search for this product: VITALITY MEDITATIONS COURSE
And please delete the one that has content_id as
113
.From the above screenshot I shared, the product with content_id
113
didn’t fire correctly.You need to be aware as well that virtual products like courses might not work properly: https://woocommerce.com/document/facebook-for-woocommerce/#why-are-my-products-not-displayed-on-my-shop-after-installing-the-plugin
I hope that helps!
If you have any other questions, do not hesitate to let us know!
Thanks for the response.
Upon checking, no duplicate products on our commerce manager. See screenshot here:
As far as I know, Commerce Manager is independent with WooCommerce Plugin. We have clients with duplicate products yet no duplicate events have been fired.
Also, the main concern is not about catalog. This is not an issue for us since we don’t need to run ads using product catalogs.
The main issues are:
1. Why is the plugin firing two different add to carts and initiate checkouts?
2. Why is the plugin not firing any purchase event? Even though I have successfully purchased, I haven’t seen any purchase event fired?Hello @ryanhoi1234 ,
Why is the plugin firing two different add to carts and initiate checkouts?
That’s a valid question and I can also see both of the events are fired on your checkout page. However, on my test site, I only get the
InitiateCheckout
event.After taking a closer look I found that you have a plugin “Pixel Cat – Conversion Pixel Manager” active. This plugin also uses Facebook pixel so I’m assuming that the duplication of the events is coming from this plugin.
Can you please deactivate the plugin and try again?
Why is the plugin not firing any purchase event? Even though I have successfully purchased, I haven’t seen any purchase event fired?
Can you please share a screenshot of your pixel helper after you complete the purchase? That will help us understand more about the problem. You can use https://snipboard.io/ to share a screenshot.
Also, from your system status report, I can see that the checkout page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. May I know how are you showing the checkout page form?
Also, can you please try after using the checkout shortcode and see if that makes any difference?
Hi,
Please see the screenshot link here: https://snipboard.io/gMizuk.jpg
By the way, after turning off pixel cat, the event duplication was gone.
Thanks for that. I may have forgotten testing different plugins to see if it would help regarding the purchase issue. But still, no purchase event has been fired.
Hi @ryanhoi1234
But still, no purchase event has been fired.
Can you please deactivate other plugins except for WooCommerce and Facebook for WooCommerce, and do a test order?
Check the pixel event using Facebook Pixel Helper Chrome addon, if the Purchase event is fired after the checkout is completed and redirected to the thank you page.
I hope that helps!
Let me know how it goes!
Hi @solstudioim
I have similar problem (But I don’t know whether it’s the same issue).
From 20 January (the date when this issue was created) I don’t see purchase events in Event Manager, and there is no conversion displayed on my ads. But in my case is even worse. There is no conversion in google analytics either (from 20 January).
I disabled google analytics plugin, but it didn’t help to facebook purchase event.
I enabled debug mode in Facebook plugin, and there are some purchase events logged.
For most of purchases there are events:
AddToCart (one or more)
InitiateCheckout (only one)
and there is no Purchase eventBut in some cases there is Purchase event, but it works only for couple purchases (maybe 1-10%, I don’t know).
I disabled most of plugins in wordpress, but I cant’t disable all off them.
What can I do more?
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Currency Position: right_space Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Strona sklepu: #1973 - /sklep/ Koszyk: #1974 - /koszyk/ Zamówienie: #1975 - /zamowienie/ Moje konto: #1976 - /moje-konto/ Regulamin: #1913 - /regulamin-sklepu-internetowego/ ### Theme ### Name: FlyMag Version: 2.0.6 Author URL: https://themeisle.com Child Theme: ? – Je?li modyfikujesz WooCommerce lub motyw nadrz?dny którego nie jeste? autorem polecamy u?ywanie motywu potomnego. Zobacz: Jak tworzy? motywy potomne WooCommerce Support: ? ### Templates ### Overrides: flymag/woocommerce/archive-product.php ### Action Scheduler ### Zakończ: 3?714 Oldest: 2021-12-27 21:28:03 +0100 Newest: 2022-01-27 21:05:05 +0100 ### Status report information ### Generated at: 2022-01-27 21:28:04 +01:00
Sorry to see you’re encountering a similar issue, we appreciate all of the information you included but do ask that you please open your own post so we can ensure it receives the attention necessary.
Once that is up we’ll be glad to assist further!
Hi
We’re afraid of turning off other plugins as this might cause an issue. Please do you have other suggestions on doing this? We tried adding the check out code but it seems like the purchase event isn’t still firing
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This reply was modified 3 years, 1 month ago by
ryanhoi1234.
Hey @ryanhoi1234 !
To troubleshoot further, please create a staging site then disable all plugins except WooCommerce and Facebook while using a default theme like Storefront.
For more information:
Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.
?Staging site: You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.`
I hope this helps!
Hello there,
Our page is built using the Elementor plugin.
Do you think this is a problem between the Elementor and the Facebook WooCommerce Plugin?
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This reply was modified 3 years, 1 month ago by
- The topic ‘Purchase Event not Firing’ is closed to new replies.