Purchase event not firing

  • Hi,

    I just discovered that Purchase events are not firing on my website using Pixel Caffeine and WooCommerce integration. I’m not sure how long this has been the case, but they used to work. I’ve tried using the Facebook Test Events tool in my Facebook Ads account, the Facebook Pixel Helper plugin, and debug mode in the Pixel Caffeine settings and looking at the console log. In all cases, when I make a purchase for a product in my WooCommerce store, the Purchase event is not firing. However I see InitiateCheckout, AddPaymentInfo, PageView, etc, events firing. It just seems to not be firing the Purchase event. I also don’t see the AddToCart event firing.

    I’m using:
    Pixel Caffeine 2.3.3
    WordPress 5.6.2
    WooCommerce 5.2.1

    I have a test product of $0 that can be used for investigating this:
    https://adamwoodworth.com/product/test-product/

    Thanks,
    Adam

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi Adam,

    I had multiple clients having the same issue.
    Rollback the plugin to version 2.3.1 to solve the issue for now.
    You can use “WP Rollback” plugin for the rollback purpose.

    Pixel Caffeine is a fantastic plugin. I hope the author will fix this issue in the next update.

    Best,
    Jahanggir Jaman
    https://www.wphelpzone.com | https://j.jaman.xyz/wp-support-group

    • This reply was modified 3 years, 7 months ago by wphelpzone.
    Thread Starter mirkwood07

    (@mirkwood07)

    Hi Jahanggir,

    Thank you so much! Rolling back to 2.3.1 fixed the issue. I’ll keep an eye on the changelog for future updates to Pixel Caffeine to see when this issue is fixed and upgrading is possible.

    Thanks,
    Adam

    I runned to the same issue, and was able to get the purchase data by configuring server side tracking.

    Same issue here. But even the rollback to 2.3.1 didn’t solved it. Going to try out the Server side tracking.

    Same issue here with 2.3.3
    do you think it’s a problem with the plugin? or with facebook? i tried server side, but not all purchase events are tracked

    Hello i am having the same issue, how can i roll back to the previous version ?? ?
    Can someone please send me that version?

Viewing 6 replies - 1 through 6 (of 6 total)
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