Purchase event not always firing

  • Resolved asiayeswecan

    (@asiayeswecan)


    4 years, 3 months ago

    Hi,

    Lately the Purchase event didn’t fire on some of the orders, so some were captured, and some not. Wondering what the problem is and how to fix it. Pixel Helper says there is a manual event configured.
    We had to temporarily add the event through the Event Setup tool but will be happy to delete it later.
    The site is a multisite on WP.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi,

    Thanks for using our plugin and reaching out to us. Our plugin does not support WP multisite so changes are very big that this is causing the issue at hand for you as our plugin needs to run some jQuery scripts for the purchase event that do not run on a multisite install.

    Hi,

    Assuming the issue at hand has been resolved and/or our support is no longer required I am going to close this issue for housekeeping reasons now.

    Don’t hesitate to reach out to us again whenever you need our help.

Viewing 2 replies - 1 through 2 (of 2 total)
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