Purchase Button Error

I would start by trying to isolate the problem to something in the store configuration vs. something in the communication to PayPal.

One idea would be do a purchase with the test gateway provided with WP-e-Commerce. Enable the test gateway, log out, clear cookies, add something to your cart, then try the purchase.

IF you get the same cart empty error then it’s not paypal related, and probably much easier to diagnose. If the sale goes through it is likely something in the PayPal gateway configuration or the communication to PayPal. Also, a much narrower area to examine.

Post back your test results and we will see if we can get you going.

Jeff

Hi Jeff,

Just done the purchase with the test gateway & the sale did not go through.

I will be calling one of my website tech guys to see if we can narrow down a bit more better result, but if you can find one sooner, that would be so great.

when it goes to the transaction results page it comes up with “You don’t have the permission to view this page”, it does this when logged in & logged out.

Hey
Open up wp-config.php file and add the following line somewhere in there:

define( ‘DOMAIN_CURRENT_SITE’, ‘www.crankin.net.au’ );

After that login to the Dashboard and go to the Settings -> Permalinks and save them twice.

That’s a good result. Whatever wrong is on your server, so we should be able to figure it out.

What is your configuration like, these are the questions are would ask one of my new clients if I was troubleshooting this issue

1. What is the web server you are using?
2. What version of WP-e-Commerce is installed?
3. Is a cache plugin like WP-Super-Cache installed?
4. Is a content distribution network being used?
5. Is the cookie domain feature of WOrdPRess being used?

The root of these questions is to understand if the WPeC customer cookie is being maintained as the shopper goes from page to page. You or your web guys should be able to use a tool like Chrome Inspect to watch the cookie value as the shopper goes from a product page to the checkout page. If customer id changes when the user goes from page to page that’s your problem. The customer id can be found as the integer value at at the start of the cookie value string.

The cart contents is looked up using the customer id value, after security checks are done. If that value changes the cart contents will change.

jeff

This is to Mihai, I tried your method & it came back with the same results.

Jeff I am using crazy domains & have been for some time, I have advised them that I am using a wordpress website & they transferred me to a better server, I think it was Apache.
The current version is 4.0
WP Super Cache is not being used.
With question number 4 i quite don’t understand, sorry.
question 5 as far as i know, it could or couldn’t be, i don’t remember anything about cookies.

The one thing i did notice is when you press the purchase button it takes a very long time to load, but it is very weird that this site is having this issue because i have the same set up with another website & it is working fine, no dramas there. i have even replaced all the files many of times with fresh new ones and ones from the other website & that doesn’t fix it, i even changed the theme to check that but thats fine to.
I just turned off all plugins & that is not the issue either.

Also as well, this website had been running fine for 7 months & then over night for some reason the theme messed up & this issue came up at the same time.

Sorry the version is 3.8.14.3 i didn’t read it right sorry for that

I just tried a checkout and was given a permissions error on the transaction results page. That just should not happen with the test gateway if your web server is properly configured.

You might want to have your web folks check that everything is setup properly, including file/directory access permissions and .htaccess allow/deny settings.

jeff

Hey i just thought i would add this in there because i checked the error logs and this was in there for around the time of the errors, maybe this might help.

[15-Oct-2014 12:36:03 UTC] PHP Parse error: syntax error, unexpected T_CONSTANT_ENCAPSED_STRING in /home/crankinn/public_html/wp-content/themes/catch-box/functions.php on line 578

[15-Oct-2014 12:36:07 UTC] PHP Parse error: syntax error, unexpected T_CONSTANT_ENCAPSED_STRING in /home/crankinn/public_html/wp-content/themes/catch-box/functions.php on line 578

[15-Oct-2014 12:37:49 UTC] PHP Parse error: syntax error, unexpected T_CONSTANT_ENCAPSED_STRING in /home/crankinn/public_html/wp-content/themes/catch-box/functions.php on line 578

[15-Oct-2014 12:40:12 UTC] PHP Parse error: syntax error, unexpected T_CONSTANT_ENCAPSED_STRING in /home/crankinn/public_html/wp-content/themes/catch-box/functions.php on line 578

[15-Oct-2014 12:40:31 UTC] PHP Parse error: syntax error, unexpected T_CONSTANT_ENCAPSED_STRING in /home/crankinn/public_html/wp-content/themes/catch-box/functions.php on line 578

[15-Oct-2014 12:41:41 UTC] PHP Parse error: syntax error, unexpected T_CONSTANT_ENCAPSED_STRING in /home/crankinn/public_html/wp-content/themes/catch-box/functions.php on line 578

[15-Oct-2014 12:41:42 UTC] PHP Parse error: syntax error, unexpected T_CONSTANT_ENCAPSED_STRING in /home/crankinn/public_html/wp-content/themes/catch-box/functions.php on line 578

[15-Oct-2014 12:45:56 UTC] PHP Parse error: syntax error, unexpected T_CONSTANT_ENCAPSED_STRING in /home/crankinn/public_html/wp-content/themes/catch-box/functions.php on line 578

[15-Oct-2014 12:46:09 UTC] PHP Warning: include() [function.include]: Filename cannot be empty in /home/crankinn/public_html/wp-content/plugins/wp-e-commerce/wpsc-components/theme-engine-v1/helpers/page.php on line 1023

[15-Oct-2014 12:46:09 UTC] PHP Warning: include() [function.include]: Failed opening ” for inclusion (include_path=’.:/opt/alt/php53/usr/share/pear:/opt/alt/php53/usr/share/php’) in /home/crankinn/public_html/wp-content/plugins/wp-e-commerce/wpsc-components/theme-engine-v1/helpers/page.php on line 1023

Notice the last errors, if the files are there it looks like a file permission problem. If the files are not there it could be something corrupted the WordPress install.

After you correct the permission/file present issue if you switch to one of the default WordPress themes (2014?) and retry to checkout it might be helpful. It could be the case that there is an issue in your theme that is causing a problem.

jeff

Hi jeff,

I just done what you said & it still came up with the same issue

Hey,
Please post a free premium support issue on the url below
https://getshopped.org/resources/premium-support/courtesy-support/

I will do that in the morning, thank you for your help, if nothing can be resolved ill reopen this topic again for further question

Hi magicbmxfreestyle,

Did you ever resolve this issue? – i get the exact same thing happening on checkout. (Transaction Results – You don’t have the permission to view this page).

I am only using the test gateway and both wordpress and the shopping cart are the latest versions.

Hi KZNCraig,

Never got it resolved, i ended up moving over to woocommerce and haven’t looked back because its so smooth & clean.

I would recommend it

Thank You magicbmxfreestyle.

I managed to resolve the issue (for anyone else with it) by disabling all plugins (except wpsc). After re-enabling those plugins one-by one, I think one of the culprit plugins was ‘Login With Ajax’. But when I re-enabled ‘Login With Ajax’ the problem was still fixed – YAY!

There were two plugins that I never re-enabled because I don’t use them anymore – they were: ‘MagPie PRO’ and ‘File Un-Attach’. So possibly one of those could have been causing the issue?

Hope that helps anyone with this issue of the cart contents being lost on checkout with a subsequent notice of “Transaction Results – You don’t have the permission to view this page”