Punctuation Bug

Hello stkfr06400,

Just so we have a better understanding of the situation, where is this issue taking place? Are you able to provide screenshots (front-end / back-end)?

Also, how do those characters appear, if they are not appearing as accents?

Alternatively, what happens if you replace the accents with their respective HTML entities (e.g. &#224 ;)? For your reference, you can find a full list on this page: https://www.thoughtco.com/html-codes-french-characters-4062211

Hello,
Thanks for your backup, but it can’t be possible to replace every single accents or special characters with their respective HTML entities for the entire site.
Here’s an exemple of the problem :
if i want to write :

“L’espace c’est de la balle à ”
it will be like this :
“L///’espace c///’est de la balle àà” note that “à” is taken but doubled for some reason.
Is there then a way to fix it globally, and in which folder should i fix it?
Thanks.

Just so we have a better understanding of the situation, where is this issue taking place? Are you able to provide screenshots (front-end / back-end)?

Hello,
It’s on the front-End!
Thanks

Hello stkfr06400,

Thank you for specifying that. Although I’m not sure why are not able to provide us with the exact location or screenshots. Any extra info will always make it easier for us to troubleshoot.

For security reasons, quotes in order content get escaped. The only way around that would be to use your own template for that element.

Our Order Tracking plugin does come with a templating feature and so you might be able to construct the layout you want. If you’re comfortable working with code in that fashion, here’s the developer documentation for that: https://doc.etoilewebdesign.com/plugins/order-tracking/developer/

You would just need to modify the template you want to change and then include your new version in your child theme folder, as explained in our documentation. We do not recommend taking away any of the security measures our plugin has in place for user inputs or front-end output unless you know exactly what you’re doing and why.

• This reply was modified 2 years, 4 months ago by jaysupport.