• Resolved alexliii

    (@alexliii)


    Hello,

    A customer from Puerto Rico can not place order with us, because Puerto Rico is missing in the states option in US:

    Po box XXXX Mayaguez,PR00681

    Any way to manually add it as a states?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello alexliii

    Thank you for contacting WooCommerce support.

    I understand that a customer from Puerto Rico is having difficulty placing an order due to Puerto Rico not appearing in the list of states for the US.

    In WooCommerce, Puerto Rico is listed as a country rather than a state. When your customer is entering their address, they should select ‘Puerto Rico’ from the ‘Country’ field. This will allow them to proceed without having to select a state.

    https://snipboard.io/4mDMeW.jpg

    For more detailed information about the correct address validation for Puerto Rico, please refer to this update from the WooCommerce GitHub repository:
    https://github.com/woocommerce/woocommerce/pull/28465

    This will guide you through ensuring that addresses from Puerto Rico are correctly recognized and processed by your WooCommerce store.

    If you have any more questions or require further assistance, please feel free to contact us. ??

    Best regards.

    mdjsantos

    (@mdjsantos)

    I have the same problem, and the problem is Puerto Rico is not listed in that Country/Region fields, so customers can’t select Puerto Rico.

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello mdjsantos

    Thank you for contacting WooCommerce Support.

    I understand you are facing an issue where Puerto Rico is not listed in the Country/Region field.

    Since all websites are built differently, I will suggest you create a New Topic so I can assist you with your issue separately.

    Appreciate your cooperation. ??

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Puerto Rico is missing in United states’ is closed to new replies.