• Resolved gwunnetwork

    (@gwunnetwork)


    Having an issue with updating my new content. Everything was working great until last week my new content wasn’t updating to my Roku Channel. When I click update it doesn’t show the days date and when I go and change it, it’s not applying to my channel. My Json link is correct and my Roku Developer account shows that everything is working great. Please help with this because I have a big project release coming up soon.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Rob Davenport

    (@robdavenport)

    Hi there,

    If something isn’t updating immediately chances are Roku is having issues. Nothing has changed on our end with the plugin. Roku Direct Publisher is notoriously glitchy, so it’s probably an issue on their end.

    ~Rob

    Thread Starter gwunnetwork

    (@gwunnetwork)

    Thank you, I will see what it could be by contacting Roku.

    Thread Starter gwunnetwork

    (@gwunnetwork)

    Shouldn’t the date and time update anytime you click update?

    Plugin Author Rob Davenport

    (@robdavenport)

    Do you mean on Roku or in WordPress?

    Thread Starter gwunnetwork

    (@gwunnetwork)

    Wordpress if I was able to add a photo I would show you.

    Plugin Author Rob Davenport

    (@robdavenport)

    So on WordPress you have to update the date manually. It doesn’t automatically update when you update the post.

    Thread Starter gwunnetwork

    (@gwunnetwork)

    I figured that and I did but it’s still not going to my channel. I contacted WP to see if there is something in their end I can do. Can I use your plugin on another platform?

    Plugin Author Rob Davenport

    (@robdavenport)

    No, it’s only available for WordPress. As for it not showing up on your channel, that would be a Roku issue. They should be able to tell you where the problem is.

    Thread Starter gwunnetwork

    (@gwunnetwork)

    Hello, After talking with someone at Roku and at wordpress they stated that it look like its an plugin issue. Being that I tired adding content using the My Movie tab and it worked. I also deleted the content and replaced it with the same information and the update button still didnt work. I cleared the cache, logged out and back in to wordpress. I uninstall the plugin and put it back and it still doesn’t work. Do you have any other options for me by chance? thank you for your time.

    Thread Starter gwunnetwork

    (@gwunnetwork)

    Hello is there a way I can send you a photo because the date section in the “My Series” section is still not working. I have trouble shoot this with Roku and WordPress and both say it’s the plugin. Is there a way you can take a look at it on your end please.

    Plugin Author Rob Davenport

    (@robdavenport)

    This was remedied in the latest update to WP Smart TV.

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘Publish section update button issue’ is closed to new replies.