Publish Press Notifications Not Sending

  • Resolved sklarwebhost

    (@sklarwebhost)


    4 months, 3 weeks ago

    All of my notifications have been failing for months. I cannot get them to send successfully anymore. The error message given is Error: The notification was set as “Scheduled” but the cron task is not found

    (asynchronous)

    Things I have tried:

    Async Notifications in Settings > Features = both checked and unchecked makes no difference either way. The error message always has (asynchronous) at the end even if Async is unchecked. There is no caching enabled on the site.

    I setup a cron job in cPanel per the instructions found in https://publishpress.com/knowledge-base/troubleshooting-notifications/ – set to run every 5 minutes

    WP Cron in wp-config.php = when enabled the notification entry in the notification log immediately gives the error message described previously. Cron job does not get created or disappears before it can be checked.

    WP Cron in wp-config.php = when disabled the notification entry in the log stays in a Scheduled state for a short time and the event can be seen in Cron Events, but it still ends up failing with the same error mentioned previously.

    Here is a screenshot example of an event that shows up when WP Cron is disabled:

    Here is the log entry a short time later:

    The notifications were running without issue for over a year and just stopped without warning in August. I didn’t realize it because none of my clients complained, but the last successful notification was sent on 9 Aug 2024.  

    Other emails from the website (like new user notifications and password resets) are being sent without issue.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    Hi @sklarwebhost

    Thanks for using our plugin.

    Can you please try this combination?

    • WP Cron enabled on wp-config.php
    • Async notificaiton disabled

    Let me know how it goes.

    Thanks,

    Thread Starter sklarwebhost

    (@sklarwebhost)

    That was one of the first combinations I tried. I left the wpconfig.php file alone at first. Async was enabled so I tried to disable it and it made no difference.

    It was after trying that, that I edited the wpconfig file to disable wp cron.

    I tried those settings again just to cover all bases and it made no difference. The same error is given.

    • This reply was modified 4 months, 2 weeks ago by sklarwebhost. Reason: edited to add that I tried the settings again and it made no difference
    Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    @sklarwebhost I was wondering if you could see this issue in other sites? I’ve tested this in the latest version of our plugin and found no issues.

    Thanks,

    Plugin Support Riza Maulana Ardiyanto

    (@rizaardiyanto)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any further questions, please reply again here, or you can start a new thread.

    Thanks,

Viewing 4 replies - 1 through 4 (of 4 total)
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