• Resolved gloriousnoise

    (@gloriousnoise)


    Hi, yesterday evening I changed a post’s status from Draft to Scheduled (to run next Monday) and it was immediately posted to Facebook and Twitter even though the post was not live yet.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi @gloriousnoise – Sorry about the delay in getting back to you.

    That shouldn’t have happened, I tested this on a couple of my sites just to confirm if this is a wider issue or not but couldn’t replicate on my server.

    Could you post your site URL here, so I can run check it with our internal tools?

    If you want it to remain private, you can also contact us via this contact form:
    Contact Support

    Thread Starter gloriousnoise

    (@gloriousnoise)

    Thanks. My site is https://gloriousnoise.com. This only happened that one time, so I’m not sure what’s going on! I schedule something to run pretty much every morning so it seems like I would have seen it again…

    Hi there,

    Thanks for getting back to us. I had a look through your Publicize logs in our systems but couldn’t notice any discrepancies between post date and our date our Publicize jobs were triggered.

    Could you please send over the article which was prematurely Publicized?

    Thread Starter gloriousnoise

    (@gloriousnoise)

    Hi there,

    Thanks for getting back to us and sending that across, I did have a look through the logs for that particular post and something that seem strange there, I can see two Publicize logs were triggered – Has this happened to you again since? This will be quite difficult to debug so I’m involving our developers for a second look – please bear with us while they investigate.

    Thread Starter gloriousnoise

    (@gloriousnoise)

    Thanks. Has not happened since. It was definitely weird.

Viewing 6 replies - 1 through 6 (of 6 total)
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