Public Documents Error

  • Resolved scratim

    (@scratim)


    6 years, 8 months ago

    The link to the document on this page, marked ‘HERE’ throws an error – “Sorry you can’t see this Memphis Documents file you don’t have the proper permission.” This was ticked as a downloadable by the public document when I uploaded it.

    I have since added it to the general media library and tried to link from there, but despite clearing my history, the URL still takes me to the Memphis Docs library.

    I would like to continue using the Memphis library for documents rather than have a media library full of pictures and docs.

    I have a pdf on another page, which is also inaccessible to the public: https://scra-online.co.uk/scramble/latest-scribble-newsletter/

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

  • I had this same problem recently and the way I fixed it was I went to settings panel and unchecked Hide All Posts (non-members), somehow it got checked when I last updated plugin. Then all returned to working for the general visiting public.

    Plugin Author bhaldie

    (@bhaldie)

    did MulderDSM advice help your issue?

    Thread Starter scratim

    (@scratim)

    bhaldie, thanks for the follow up. No it didn’t. I went to the settings panel in Memphis Docs and have unchecked the Configuration Settings – Post Options – Hide All Posts (Non Members) and Hide All Posts (but not the Hide All Post From Homepage). The File Options boxes have always been unchecked.

    For the moment I have placed the docs in the Media Files section just so they can be downloaded. I will put the non working links back in and see if there are any changes in accesibility and let you know.

    Thread Starter scratim

    (@scratim)

    bhaldie, could you try to download the document from this link here? I have recreated the problem links and certainly one of them works for a user who has never visited the site before: this one https://scra-online.co.uk/mdocs-posts/scribble-enewsletter-july-2018/

    I haven’t checked this one yet though:
    https://scra-online.co.uk/mdocs-posts/scottish_ranger_rendezvous_booking_form_2018/

    Thanks

    Plugin Author bhaldie

    (@bhaldie)

    both files downloaded without any issues. Did you figure out what was wrong?

    Thread Starter scratim

    (@scratim)

    bhaldie, I did figure it out through going to the Memphis Docs Config settings and making sure the File Options boxes were both unchecked. One of them was, but I can’t remember which one now. Thanks for your attention though.

    Plugin Author bhaldie

    (@bhaldie)

    no problem.

    I’m having the same problem. None of my config settings have the words “File Options.” I tried the suggestion in the FAQ and nothing seems to work. Even worse, the document that I just uploaded has a date stamp of 2 days in the future and I can’t change it no matter what I do.

    I work for a non profit and the husband of the member that did all of our custom programming, including the install and config of Memphis Docs has left the state and presumably the business. I’m flying blind and I just want the public to be able to download a form to sponsor one of our events. Why does this have to be so hard?

    Any help would be most appreciated and probably earn you some good karma points.

    Plugin Author bhaldie

    (@bhaldie)

    So lets address the date issue first. This maybe a WordPress issue, goto the dashboard > Settings > General > Timezone and make sure you have set the proper timezone for your area.

    Onto the files, first check this mDocs dashboard > Options > Settings > Configuration Settings > File Options > Makes sure both Hide all Files (Non Members) and Hide all Files are unchecked.

    If that doesn’t work goto the file that is having the issue and left click on the filename. A dropdown menu will appear click on the Manage File link.

    Make sure that File Option dropdown is set to Public
    Makes sure Downloadable By Non Members is check.

    Save the file and try again.

    If that doesn’t work please let me know.

Viewing 10 replies - 1 through 10 (of 10 total)
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