Province on checkout not matching country

  • Resolved axiom28

    (@axiom28)


    6 years ago

    Hi, I hope someone can help me with this, I have a shopping website built with Visual Composer and using Woo Commerce. The site has been working well for sometime, however, in the last week a customer from Canada was trying to purchase a product for a relative in South Africa (Where the shop is based). When selecting “ship to a different address” the country correctly defaults to South Africa, but the provinces are showing Canadian provinces.
    As I am in South Africa I can’t really emulate this error, apparently 3 other customers have had a similar problem, does anyone have any idea why this is occurring?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @axiom28,

    I’ve tried testing your site from Canada (by using a proxy program) but I can not replicate the issue.

    * Both “billing” and “shipping” addresses are set to Cananda (my IP address).
    * I can change countries and provinces normally.

    If your customers continue seeing this error, please ask them to take a screenshot and share us here.

    I recommend https://snag.gy for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this topic. It works with Chrome, Firefox and IE.

    Plugin Support Mike M. a11n

    (@mikedmoore)

    Automattic Happiness Engineer

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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