Providing Login Credentials to Sportsmag Theme Owner

  • Hello everyone,

    Several weeks ago I installed the Sportsmag theme. See website: [link removed]

    I have had a number of issues with the theme that I have been able to figure out and resolve myself. However, one issue that remains constant is that the navigation bar nolonger shows up on the mobile site. When viewing from my laptop/desktop I can see the nav menu… when viewing from cell phone (Samsung Galaxy Note 5 and iPhone 6 plus) it does not show up.

    I reached out to Sportsmag for support and they responded very quickly – which I truly appreciate. However, they asked for my wordpress login to fix the issue. Although I would like to have the issue corrected, I don’t feel comfortable giving out my wordpress login information. Is this standard practice? Is this how you all normally have your issues corrected?

    Thanks in advance for your feedback.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Nor should you. It is a violation of forum rules to ask for login credentials.

    However, I can’t find anything from you on the www.remarpro.com forums where this seemed to occur.

    Thread Starter sheblogs2016

    (@sheblogs2016)

    Hi Steve,
    Thanks for your quick response. The request I received for my wordpress login came directly to my email (a reply to my initial email to the support team)… So the conversation happened outside of the forum; see the email via the link below.

    https://drive.google.com/file/d/0ByUoLp40NqsgbHFQVDltcWt5aFk/view?usp=sharing

    I will post in the forum directly for support in resolving the issue I’m having.

    Here’s the website I’m developing…www.realmenrun.org… the navigation menu won’t show up on the mobile version.

    I appreciate your help.

    Hi there,

    Please use the following css code in Appearance>>Customize>>Additional Css

    @media (max-width: 767px){
.nav-wrapper .nav-toggle {
	display:inline-block !important;
}
#site-navigation .nav-wrapper {
    background: #8c49d0;
}}

    Thank You.

    Thread Starter sheblogs2016

    (@sheblogs2016)

    Thank you Pragyan Ratna! Just seeing your message… I found a plugin (mobile menu) that resolved my issue.

    Thread Starter sheblogs2016

    (@sheblogs2016)

    In addition, I was looking for a way to customize the header. But since I’ve come across your other post stating that I must submit a request for customization, I will do that.

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Providing Login Credentials to Sportsmag Theme Owner’ is closed to new replies.