Protect Video plugin not working

  • Resolved Kristan

    (@kjhb67)


    1 year, 10 months ago

    Hi, please can you advise. I installed the free plugin as I have a number of videos I need to protect. The protection does not need to be for really tech savvy people but just not offering users the copy link etc so the plugin seems perfect. I have tried to add the YouTube video on the page I am using for testing but it does not work. I can see the video but when I press play, there is no sound and there are ‘lines rolling’. I tried both the ‘protect video’ and the shortcode method but the result is the same. Can you advise please?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Kristan

    (@kjhb67)

    I was reading replies in the forum. Is the problem that I am trying to embed the code on the page? How do I install and use the Plyr download? I have downloaded but I am not sure how to use this. I basically want to use the plugin to embed YouTube on the page and prevent people easily copying. It seems the perfect solution if only I could get it to play…please help!

    Plugin Author Alec Rust

    (@alecrust)

    Sorry I missed this. Are you still having trouble?

    I can see the video but when I press play, there is no sound and there are ‘lines rolling’. I tried both the ‘protect video’ and the shortcode method but the result is the same.

    Likely another plugin is interfering, please see this FAQ and disable all other plugins to see if it resolves the issue.

    Is the problem that I am trying to embed the code on the page?

    You should be using the “Protected Video” Gutenberg editor page block provided by this plugin, or the Shortcode provided by this plugin. Please see installation instructions.

    How do I install and use the Plyr download? I have downloaded but I am not sure how to use this.

    You should not need to manually download the Plyr player. Installing the Protected Video plugin should be all you need.

    Thread Starter Kristan

    (@kjhb67)

    Thank you for the response. You are right that it seems to be a conflict with another plugin. In my ‘test space’ I deactivated all plugins and then it worked but I have not pursued further to see which one was causing the problem. I actually found another solution. If it was one of my WooCommerce plugins then I;d be stuck anyway. Thanks for the reply.

    Kristan

    Plugin Author Alec Rust

    (@alecrust)

    No problem, thanks for the response.

Viewing 4 replies - 1 through 4 (of 4 total)
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