Proprietary backup format makes this unusable

  • This is a deal-breaker for our company.
    We cannot rely on a proprietary file format for our backups, specially since there’s no compatible apps out there to read the data.

    They do provide a raw .PHP file for you to install on your server, but this is less than ideal.

    I’m giving it two stars, because if your server doesn’t support ziparchive, then this might be the only solution for you. But I’d urge you to speak with your hosting company instead and save yourself bigger headaches in the future.

Viewing 1 replies (of 1 total)
  • Plugin Author JetBackup

    (@backupguard)

    Dear @willychirinos,

    We use our own format because of several reasons:

    1) The zip format has limitations that we don’t have. For example, a zip file cannot be larger than 4GB or have more than 65535 files.
    2) We have removed a lot of unused headers, making that way our file smaller and faster to generate or extract.
    3) As you already know, many of WordPress based websites are hosted in shared hostings that have small execution time limit for PHP scripts. We have figured out a way to surpass that issue thanks to our reloading mechanism, and that could not be possible if we didn’t have our own format.

    So we think these reasons are good enough to allow us create and use our own custom archive format. Also, we are also offering you an extraction software, so there is no issue for extracting your files (although we believe that manual extraction is not necessary at all).

    We are not trying to control anybody in any way, but we would like to talk with you and understand your point of view, because it’s very important for us.

    Thank you!

Viewing 1 replies (of 1 total)
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