Prompted to Save after Saving

  • Resolved Jane

    (@jstepak)


    3 years, 9 months ago

    After I create or update a popup, I click the “Update” button. Then I click somewhere else in the WordPress Dashboard, the box with text “Leave site? Changes you made may not be saved. [Leave] [Cancel]” appears. No matter how many times I click the “Update” button and don’t make any additional changes, the box keeps appearing. Do you have any ideas about why this is happening and how I can avoid this? I don’t think I’m losing any updates when I leave the page even after the box appears, but something doesn’t seem quite right.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Bel

    (@belimperial)

    Hello @jstepak

    Thank you for reaching out!

    We are sorry to hear you’re experiencing this issue on your site. I tried to replicate the issue on my test site, but I could not reproduce it. I suspect there is a plugin or theme conflict on your site.

    Could you please use the debugging process on this link?Test if a Plugin or Theme Interferes with Popup Maker?to eliminate a plugin/theme conflict?

    Kindly use the?Health Check & Troubleshooting plugin?on the debugging link and then activate the troubleshooting mode so you can safely deactivate your plugins and switch the theme to a default WordPress theme.?Kindly see if the issue exists when just Popup Maker and default WordPress theme are active.

    May we know if there is a cache plugin, server cache or CDN active on your site? If yes, could you please clear the cache and disable the cache while troubleshooting is in progress.

    Let us know how it goes or if this fixes the issue. If your issue is resolved please take a moment to rate and review the plugin.
    If you still need help please message us directly at https://wppopupmaker.com/support/

    Thread Starter Jane

    (@jstepak)

    Hi Bel – Thanks so much for your reply and the instructions to troubleshoot the issue that I reported. Since I posted my query I have created 3 new popups and the issue is no longer occurring, so I am marking this ticket as Resolved. I’m not sure what was happening and what resolved the issue, but all is good now.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Prompted to Save after Saving’ is closed to new replies.