Promo codes won’t sync after latest update

  • Resolved timkeen

    (@timkeen)


    6 years, 5 months ago

    Hi there!

    I deleted and reinstalled the plugin after the last update broke.

    Now when I send emails to people with promo codes in them, the promo code isn’t visible.

    When I try to change the promo code in the mailchimp editor the dropdown (that says “search by code” is greyed out and won’t let me pick a code.

    Just wondering if there’s anything I can do about this? I have an automation sequence I’m constantly sending that is 100% dependent on giving people their codes.

    Thanks!

Viewing 1 replies (of 1 total)
  • Plugin Support khungate

    (@khungate)

    Hey @timkeen, thanks for reaching out. The reason why this is no longer working is because the previous store is currently disassociated with the previous automation sequence. This occurs when the plugin is uninstalled and when reconnected it doesn’t sync up with existing automations. The fix would be to recreate/duplicate that automation and tie it to the current connected site.

    I realize that’s a hassle, and again we’re really sorry that glitch occurred with the rollout of 2.1.8.

    Thanks,
    Kyle

Viewing 1 replies (of 1 total)
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