Promising but user experience lacking

  • This is a REALLY promising plugin: It offers straightforward, easy to use product configuration/customization. Same goes for the price model: Low threshold, very straightforward. A perfect place to start if you run a store and want to customize stuff. But what the user sees when trying to customize is simply NOT good enough. Controls jump around, sizing is weird and buttons fall below the fold and next action is difficult to understand. All-in-all, this is sure to make your would-be customers drop off and go someplace else. Should this improve in the future, my rating would bounce right back up. (My shop runs WooCommerce Neve theme, and I’m browsing with Chrome).

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  • Plugin Author mlfactory

    (@mlfactory)

    Hello @hermelin1

    many thanks for your Feedback.
    I understand that – the plugin is a very very very simple one.

    But, it would have been a nice act if you had created a support ticket first so we could work together on it. This is the sense of a community.

    Regards, Michael

    Thread Starter hermelin1

    (@hermelin1)

    Hello Michael

    OK, I see your point. (My view is that support tickets are for current users, as for me I tried it out and moved on – now settled for a paid solution).

    Let me know when you do fix the front end issues, I’d be happy to update the rating accordingly. Again you have one of the more straightforward solutions out there, one that I could use again in a year when my subscription runs out, and recommend to others in the meantime (if it works!).

    Thanks for responding!

    Best regards,

    Marcus

    PS: Don’t get me wrong. The simplicity of the plug-in is a great strength. It’s just that the simplicity currently doesn’t carry through to the user. DS

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