Progress and Quizz

  • Hi, how are you?

    We are having problems on our website.

    The progress bar stopped working, so as the student advances in the course, it does not fill up. This does not mark the lessons as finished and prevents the student from receiving the certificate once the lesson is finished. (For the certificate we buy a separate plugin that is working correctly.) But by not advancing the bar, this connection is disabled.

    Here is a video so you can see what we mean: https://www.screencast.com/t/mPxSaVrg

    On the other hand, we are also having problems with the quizzes since pressing the button does not lead anywhere.

    Here is a video: https://www.screencast.com/t/wDZfPEqf

    We tried updating and it didn’t work either. We also tried rolling back the wordpress version since we read that this could be the problem, but it didn’t solve it either.

    Can you help us?
    Thanks a lot!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support brianvu-tp

    (@briantp)

    Hi,

    Please help us disable the cache plugin and enable the debug log of WordPress to check.

    Thanks

    Thread Starter avantiprodu

    (@avantiprodu)

    Hey,

    We’ve already tried desable the cache plugin but it did not work. We’ve also rolled back wordpress, but nothing seems to be working.

    We’ve aso tried updating to the latest version but it doesn’t seem to have a cart option for the purchase and we can’t use cuppons and select different method of payment. And that’s sth we need, so we rolled back. And that’s when the problems started.
    Then we’ve tried rolling back WordPress ’cause we read sth about some code problem with Learnpress that make that error appears, but it didn’t solve the problem either.
    We’ve paid for the Shield so we can use the button “I’m not a robot” and in the new checkout didn’t work. So, as we said, we had several problems with the last update.

    If there’s any way to change the checkout page to the cart page, let us know so we can upload the pluging again. But if there’s no way to make it, we need to solve this problem without updating.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)
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