Program Not Working

  • Resolved knitandsew

    (@knitandsew)


    7 years, 8 months ago

    Hi,
    Downloaded it twice just to make sure it was installed correctly. Initially all the settings were filled in for Stripe as we don’t use authorize.net. The backend settings are there and filled in correctly and when you go to an order the SCREEN OPTIONS tab at the top of the screen does not work (the SCREEN OPTIONS works again as soon as this program is deactivated) and when you click at the bottom of the page for payment it goes to settings where it is already filled in so going round in circles with it not working. Looks like there is something missing on the program for it to work or do you know of any clashes with any other programs that could stopping it from working or minor settings that can be tweaked. I have a old program called Woocommerce Phone Payments which is old and not supported now that works OK so cannot understand why your program does not. By the way the Phone Payments program is deactivated when your program is running. Any ideas how to solve this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author bfl

    (@bfl)

    Hey. Thanks for getting in touch. The first problem you mentioned (about “Screen Options”) is definitely a bug. I will fix it and release an update. I’m looking into the second problem you mentioned and I’ll get back to you as soon as I figure it out.

    Thanks again and sorry for any inconvenience.

    Plugin Author bfl

    (@bfl)

    You said:

    when you click at the bottom of the page for payment it goes to settings

    What exactly does the message in the payment box say?

    Thread Starter knitandsew

    (@knitandsew)

    Hi,

    Thanks for coming back to me. Just had a quick look in the back end of my woocommerce office on a test order that we have been working on to get the Manual Payment done and all looks to be working perfectly. The SCREEN OPTIONS tab at the top is available to open and the payment side of things is showing on the order as well so well done on rectifying the problem. By the way it looks tons better than the other manual payment program that we had so thanks for sorting it.

Viewing 3 replies - 1 through 3 (of 3 total)
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