Profiles display not displaying correctly after 3.2.3 on Chrome

  • Resolved laracroft4eva

    (@laracroft4eva)


    4 years, 10 months ago

    Hi there!
    I think i wrote to you before and forgot to check on the response, Perfect plugin! I love it, one thing went wrong ever since i installed , after the 3.2.3 update, the tabs show their content all in one page and it has weird spacing as you can see:
    https://www.dropbox.com/s/gs9xxnmev1h9caa/error.jpg?dl=0

    I rolled back the plugin and currently am running 3.2.3 with Supermag theme, it all works wonderfully on firefox and IE but it shows up expanded on chrome, any ideas on what the problem is without sharing my login details?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hello @laracroft4eva,

    We have tested the profile page issue but it is is not replicating at our end. Could you please check after clearing your site and browser cache.

    If the issue still persists, we will require the access details to your site for a deeper analysis.

    You may share your site’s admin dashboard access temporarily by creating a new admin user with our support email address [email protected] in order to allow us investigate this in detail.

    Thread Starter laracroft4eva

    (@laracroft4eva)

    have you ever seen this problem elsewhere? i’d really rather not give out my site info, im so sorry, im sure you understand.
    i’ve disabled plugins one by one, cleared cache, the only thing i havnt tried is reinstall the plugin because i wasnt sure if all the data would still be there, (my registered users)

    Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hello?@laracroft4eva,

    We completely understand your concern but?rest assured your details will be completely secure with us and once we fix the issue you may delete that account.

    As the issue is specific to your site, it will be difficult to analyse the issue on your site without debugging.

    You may reinstall the plugin on site after?deleting the older version from the Plugins list in Dashboard, it will not affect any data on site.

    Thread Starter laracroft4eva

    (@laracroft4eva)

    when i reinstall will all my user accounts be deleted?

    Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hello @laracroft4eva,

    Reinstallation of plugin in Dashboard will not delete the users account on your site.

    Let us know if you have any other questions.

    Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hi @laracroft4eva,

    Due to lack of further response from your end, we are marking this ticket as resolved.
    If you still need our support, please respond back or contact us from our support page here: https://metagauss.com/help-and-support/

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Profiles display not displaying correctly after 3.2.3 on Chrome’ is closed to new replies.