ProfileGrid Now Broken

  • Resolved vcugreg

    (@vcugreg)


    10 months, 3 weeks ago

    The plugin has stopped working on the front end after updating WordPress. For example, it allows me to sign in via the ProfileGrid short code we have on our website, but when I try to view my account page in ProfileGrid, it takes me back to the login page and an error says “Login required to view this page”. I am able to view other people’s profiles from our Member Directory page (created by using the ProfileGrid short code on a page), but several things in ProfileGrid are now broken. The short code for unread messages is also broken and doesn’t display a number at all. Something with the new WordPress seems to have broken your plugin. It refuses to view me as a logged in account holder. I have even checked user permissions on the backend. I have even disabled other plugins and no luck.

    The only page that seems to work on the front end is the member directory page.

    Is this a known issue currently? Any help is much appreciated.

    Current version of WordPress: 6.4.2
    Theme: Enfold
    ProfileGrid version: 5.7.3

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hello @vcugreg

    We sincerely apologize for any inconvenience you’re facing with the ProfileGrid plugin following your WordPress update. We understand the importance of resolving this matter promptly.

    At our end, we have successfully tested ProfileGrid with the latest version of WordPress and the Enfold theme, and we did not encounter any issues. To assist you further, kindly ensure that your PHP version is equal to or higher than 7.4. We recommend using PHP 8.0 or a later version for optimal compatibility with ProfileGrid.

    If the issue persists after adjusting the PHP version, we kindly request you to enable the debug mode and share the specific error notices encountered. Additionally, please navigate to the site health option, go to the info tab, click the “Copy siteinfo to clipboard” button, and paste the details here. This information will help us better understand your environment and pinpoint the root cause of the problem.

    Your cooperation in providing these details is highly appreciated, and we are committed to resolving this issue promptly.

    Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hello @vcugreg,

    Marking the topic as resolved. Please reply back if you still need our help. Thank you.?

Viewing 2 replies - 1 through 2 (of 2 total)
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